Aparajita Dutta
Bengaluru
Summary
Results-driven professional with a robust background in managed services and product support, specializing in delivering exceptional client experiences. My expertise lies in leveraging technical knowledge to streamline processes, enhance product configurations, and ensure customer satisfaction, establishing myself as a key advocate for both clients and internal teams. Passionate about driving continuous improvement, I excel in collaborating with cross-functional teams, contributing valuable insights that shape product evolution and client success.
Seasoned Senior Solutions Consultant with vast experience in providing strategic solutions to complex business problems. Skilled in aligning technology initiatives with corporate objectives and leveraging data to drive growth. Known for strengthening customer relationships, improving operational efficiency and creating a competitive advantage through innovative solutions. With strong leadership and team collaboration skills, have consistently achieved project success while maintaining high levels of client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Solutions Consultant
Exterprise
Bangalore
10.2025 - Current
- Implemented Sprinklr from client onboarding to post go-live support for US company.
- Basic knowledge of ServiceNow admin configuration
- Use case creation and demo of Moveworks.
- Led client needs assessments to identify effective solution strategies.
- Led a team of consultant on Sprinklr projects.
Managed Services Consultant
Sprinklr
Bengaluru
05.2022 - 09.2025
- Dedicated POC for enterprise clients.
- Suggesting efficient ways to use the product/platform.
- Building configurations for the clients as per their use-case.
- Working closely with the product team and giving them valuable feedback that contributes to product updates.
- Creating detailed oriented/KPI dashboards for both internal and clients.
- Building a strong relationship with the client and being on top of all the technical requirements.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- I have experience in closely working with giant clients like Shell, Dyson.
Product Support Engineer II
Sprinklr
Bengaluru
04.2021 - 04.2022
- L2 support for standard and premium customers working closely with both development teams and customer facing teams.
- Using Mongo/Big queries to debug issues.
- Executing configuration related tasks as per customer requirements.
- Handling escalation and stepping up for customer calls for critical issues.
- Maintaining strict SLAs for solving complex cases.
- Have received shout outs for delivering detailed, technical and clear explanation to clients.
Product Support Engineer
Plivo Communications
Bengaluru
07.2019 - 04.2021
- Telecommunication Products and Services hands-on experience with API, XMLS, and debugging customer's code.
- Analysing data using SQL query.
- Helping customers to build their use-cases and also assisting with the implementation.
- Being a bridge among the customers, the Engineering team, and the board of managers.
- Maintaining constant SLAs and high KRA scores.
- Identifying the bugs and reporting to the Dev team with the aim to improve the product.
Education
Bachelor of Science - Engineering
Calcutta Institute of Engineering And Management
Kolkata, IndiaXII ISC -
The Assembly Of God Church School
Skills
- Sprinklr: Service, Social & Insights
- API
- XML
- Zendesk
- Helpdesk
- JIRA
- Postman
- Reporting and Analysis
- System Configurations
- Rule Engine
- Customer management
- Agile Project Management
- Moveworks
Certification
Agile Foundation, 06/01/24
Accomplishments
- Customer service team, Successfully implemented automated response for the customer service agents team with customised responses for one of my clients which reduced their time of response increasing agent efficiency by 96.3%.
- Reporting Dashboards, Created brand and competitor dashboards after thorough market study which helped the brand to understand their audience insights better that further help with their marketing strategy.
Hobbies and Interests
- Travel
- Dancing
Languages
- Hindi
- Bengali
- English
- Hindi
- Bengali
Languages
English
Advanced
C1
Hindi
Advanced
C1
Bengali
Advanced
C1
Timeline
Senior Solutions Consultant
Exterprise
10.2025 - Current
Managed Services Consultant
Sprinklr
05.2022 - 09.2025
Product Support Engineer II
Sprinklr
04.2021 - 04.2022
Product Support Engineer
Plivo Communications
07.2019 - 04.2021
Bachelor of Science - Engineering
Calcutta Institute of Engineering And Management
XII ISC -
The Assembly Of God Church School