Aparajita Tewari

• Creating policies & procedures for HIIB(Vendor management, It Asset, Security Policy )
• Internal audits are performed within the organization for various domains including IT, Claims, Product, Sales and Operations, among others.
• Implementing certification at organization level like- IRDAI Audit, ISO27001, ISNP, DPDP etc.
• Identified issues, analyzed information and provided solutions to problems.
• committee member of the Prevention of Sexual Harassment (POSH) committee at the HIIB organization.
• Handling Third Party Risk Management Process (TPRM) for one of the largest product-based technology company which included:

o Designing the TPRM framework assessing the information security risks and controls at external third parties in order to safeguard client’s sensitive information

o Conducting Inherent Risk Assessment (IRA) and Information Security Risk Assessment (ISR) on suppliers who have access to data or assets

o Preparing risk-based questionnaire to assess third party’s inherent risk score

o Conducting vendor assessment to determine the controls in place by the third-party and

determine the on-going monitoring that is necessary to perform on the third-party. The assessment contains a set of risk domains and questions that the third-party must respond to

o Preparing and presenting TPRM information security assessment reports

o Reviewing and closing gaps/issues identified during vendor assessment and preparing a remediation plan to monitor to ensure that issues are resolved within the stipulated timelines

o Responding to supplier inquiries related to information security risk assessments o Tracking and reporting supplier information security findings and issues

o Assistance with maintaining and developing documentation related to TPRM information security policies, processes and standards

o Providing reports of key risk and operational metrics to management

o Reviewing and analyzing various metrics which help in measuring and monitoring supplier risks, TPRM performance and service quality

• Delivery Excellence Facilitate selection of suitable life cycle processes for project execution in organization tools and platforms according to the project situation
• Facilitate timely conduct of Project Kick Off, Project Startup Audit, Project Transition, Knowledge Transfer
• Support to identify, guide, implement initiatives and provide effective solutions based on insights
• Facilitate project teams in effective tracking and closure of risks Continual Service Improvement
• Help project teams to understand the Continual Service Improvement (CSI) process and workflows
• Facilitate closure of open Delivery Excellence Action Items like Non-Conformances Observations Risks etc
• Perform periodic analysis and report insights on various Delivery Excellence Levers
• Lead consulting assignments and deliver business value to the customers through quality initiatives
• Support process excellence initiatives and drive improvement projects in a complex and fast paced environment
• Partnering with business to plan quarterly/annual transformation roadmap for diverse initiatives
• Responsible to lead technology-based business improvement processes and strategies
• Identifying process gaps & automation opportunities for risk minimization, accuracy & efficiency improvement
• Drive projects to improve and maintain the profitability of the process
• Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements
• Drive a culture of process improvement using tools like - Lean
• Drive standardization practices and ensure strict compliance in internal and client defined processes
• Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.

• Delivery & Quality Assurance Lead and perform activities to help measure and monitor the account is compliant and audit ready
• Preparing a database of Human Error for 200 + accounts Transition and Transformation audit
• Preparation of IT audit reports uncovering deficiencies & detailed findings
• Collaborate with stakeholders to efficiently complete audits and implement changes
• Preparation of Infra Governance Dashboards on monthly basis for all accounts and regions
• Preparing monthly Geo ppt/dashboard for all accounts across Geos/regions
• Managing end-to-end projects – including commercial & contractual aspects of the accounts
• PMO Identify business needs and requirements translating them into clearly documented application and operational requirements Provide day to day leadership to project teams to deliver project milestones according to agreed project schedules
• Tracking milestones, Monitoring the Project Progress and taking corrective & preventing actions when required Identify Environment/Infrastructure requirements working with technical and testing teams
• Excelled in guiding the work of PMs to mitigate risks in projects and achieving successful changes
• Lesson learnt to be noted and discussed with PM team to mitigate any future risks
• Pre-implementation, Implementation and hyper care activities planning
• Ensure sufficient resources and skill sets are available to meet all project targets agreeing resource requirements throughout the project team Timeline, scope, and budget management based on good practices and quality standards
• Stakeholders and vendors management
• Well versed in MS Excel and MS Powerpoint
• Accolades Star Performance Award every year for most valuable resource since 2016 Consecutive O4 Award from HCL exceptional performance and delighting customers 2016-2020.