APARNA BOGADI
Bangalore
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Head, Medical services
Fortis Hospital
04.2019 - Current
- Custodian for Clinical protocols at unit level
- Implement Performance Parameters for Doctors
- Responsible for implementation and adherence to SOPs in all Clinical Specialties, conducting regular Medical Audits on an ongoing basis.
- Responsible for work of 90 technical staff and around 80 consultants
- responsible for medical capex of around 10cr per annum, which was utilised every year by the third quarter
- responsible for privileging of all the medical and paramedical staff
- worked on the revenue of OP pharmacy which grew by around 45%
- decreased inventory and brought within 32 days
- responsible for NABH and ensured audit with minimum observations
- responsible for net promoter score of the unit , and google reviews.
Manager, non-medical processes
Fortis hospital
05.2018 - 03.2019
- Implemented FOS in the areas assigned by the hospital
- Monitor performance in every asset and work with the teams to initiate action plans
- Increase the efficiency of the organization in terms of patient satisfaction and better resource utilization
- To be the custodian for improving discharge process and decreasing waiting time
- Conducting improvement projects in discharge process and OT to enhance efficiency in a year.
Senior Manager, Claims
Apollo Munich Health Insurance
12.2016 - 04.2018
- Scrutinize claim files and give opinion on decisions of high value and chronic claims
- Ensure timely processing of claims and accurate payments of claims
- Ensure adherence to tat in various sub processes in claims department
- Review rejections of claims and implementation of actionable periodically
- Monitor and control error rates and consistency in processing
- Monitor productivity in claims processing and cashless processing
- Review sop for claims processing and to develop & execute better processes
- Manage individual kra for achieving organizational goal
- Monitor and appraise performance of doctors working under vertical
- Review of daily mis to manage inflows and outflows of claims
- Monitor customer complaints, trend and timely resolution.
Deputy Medical Superintendent
VPS Rockland Hospital
02.2016 - 12.2016
- Custodian for Clinical protocols at unit level
- Implement Performance Parameters for Doctors
- Responsible for implementation and adherence to SOPs in all Clinical Specialties, conducting regular Medical Audits on an ongoing basis
- Spearheaded the NABH accreditation of the hospital in Nov 2016
- Was responsible for the management of the MRD department as all the records were lost.
Manager, Medical Programme management
MSOG, Fortis Healthcare Ltd
09.2015 - 02.2016
- Was instrumental in forming the policies for credentialing and privileging
- Prepared the TOR for all the hospital committees
- Managed the RMC and FMC meetings.
Programme Manager
FMRI
03.2013 - 09.2015
- Medical Operations and Administration- Management of OPD, IPD, Day-care, Radiology & Imaging, OT
- Customer relationship and feedback management
- Project Management & budget allocation
- Quality Management (Internal auditor for ensuring quality of service delivery and accreditation including training of manpower and aligning of documents and services to achieve accreditation)
- Resource Management
- Planning & implementation of services and Standard Operating Processes Compliance and medical audit
- Event management activities oriented towards promoting sales and marketing of the services.
Clinical practice
03.2007 - 11.2012
- Was practising ENT in SRL wellness centre and clinics.
Education
Masters of Business Administration -
Sikkim Manipal University
Diploma in Otorhinolaryngology -
Bangalore Medical College
MBBS -
JSS Medical College
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Time Management
Additional Qualifications
- Programme on Implementation of NABH (QCI)
- Pursuing PGDMLE from NLSIU
Timeline
Head, Medical services
Fortis Hospital
04.2019 - Current
Manager, non-medical processes
Fortis hospital
05.2018 - 03.2019
Senior Manager, Claims
Apollo Munich Health Insurance
12.2016 - 04.2018
Deputy Medical Superintendent
VPS Rockland Hospital
02.2016 - 12.2016
Manager, Medical Programme management
MSOG, Fortis Healthcare Ltd
09.2015 - 02.2016
Programme Manager
FMRI
03.2013 - 09.2015
Clinical practice
03.2007 - 11.2012
Masters of Business Administration -
Sikkim Manipal University
Diploma in Otorhinolaryngology -
Bangalore Medical College
MBBS -
JSS Medical College
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