Open To Work
Aparna Chaturvedi
Gurgaon
Summary
Dedicated Customer Experience Executive with over four years of experience in enhancing customer satisfaction through innovative solutions and effective communication. Skilled in customer relationship management, creative problem-solving, and time management. Experienced Teacher committed to fostering stimulating learning environments and ensuring student success through comprehensive lesson planning and assessment.
Overview
9
9
years of professional experience
Work History
CUSTOMER EXPERIENCE EXECUTIVE
HDFC BANK
GURGAON
12.2021 - Current
- Handled customer inquiries through phone, email, and chat support channels.
- Guided customers in navigating banking services and product offerings effectively.
- Maintained accurate records of customer interactions and transactions in the system.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Assisted customers with online banking tools, ensuring a seamless user experience.
- Resolved customer inquiries by providing accurate information on products and services.
- Delivered timely resolutions to customer complaints, enhancing overall satisfaction.
- Cultivated strong customer relationships, fostering loyalty and repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
POLICYBAZAAR.COM
GURGAON
06.2017 - 03.2021
- Resolved customer complaints using effective communication and problem-solving skills, ensuring customer satisfaction.
- Delivered prompt customer service to resolve complaints, enhancing overall customer experience.
- Assisted customers with inquiries regarding insurance products and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated clients on policy features, benefits, and terms, improving their understanding and confidence in products.
- Utilized CRM software to track customer interactions and maintain accurate records.
Education
B.ed - Teaching
Maa Kalawati
Pratapgarh06-2022
MBA - Business Administration And Management
Krishna Institute of Engineering And Technology
Ghaziabad06-2017
B.COM HONRS. - Accounting And Finance
MEWAR UNIVERSITY
CHITTORGARH06-2015
High School Diploma -
KENDRIYA VIDHYALYA
DELHI03-2012
Skills
- Client relations
- Effective communication
- Problem solving
- Time management
- Educational technology
- Instructional design
- Curriculum development
- Lesson planning
- Creative lesson plan development
- Innovative lesson planning
- Parent and student communication
- Parental participation
- Student-centered learning
- Child development
- Classroom management
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Accomplishments
national basket ball player in schooling
Affiliations
READING (FICTION AND NON FICTION BOTH)
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkPart TimeLocation Preference
On-SiteSalary Range
₹500/hr - ₹1000/hrTimeline
CUSTOMER EXPERIENCE EXECUTIVE
HDFC BANK
12.2021 - Current
Customer Service Representative
POLICYBAZAAR.COM
06.2017 - 03.2021
B.ed - Teaching
Maa Kalawati
MBA - Business Administration And Management
Krishna Institute of Engineering And Technology
B.COM HONRS. - Accounting And Finance
MEWAR UNIVERSITY
High School Diploma -
KENDRIYA VIDHYALYA