Aparna Das

Job Responsibilities-

• Oversee New Hire Onboarding:
  Coordinate and execute onboarding programs for in-house and outsourced teams, ensuring alignment with international student application processes and institutional policies.
• Design and Develop Digital Learning Content:
  Create and implement interactive, country-specific training modules using Rise 360 and manage content through the Learning Management System (LMS) for easy access and scalable delivery.
• Deliver Real-Time Training and Support:
  Facilitate live virtual training sessions, respond to real-time learner queries, and provide immediate support to ensure high levels of comprehension and service readiness.
• Lead Large-Scale Training Initiatives:
  Train and mentor over 150+ employees, including external vendor staff from companies like Teleperformance, Concentrix, and Maxicus, on end-to-end student recruitment and documentation workflows.
• Develop SOPs and Visual Resources:
  Use Whimsical to create visual SOPs, process flows, and learner guides to support clear understanding and operational consistency across teams.
• Conduct Training Needs Analysis and Refreshers:
  Regularly assess skill gaps through feedback, surveys, and performance metrics; organize refresher training sessions to ensure continuous learning and compliance with evolving education requirements.
• Evaluate Training Effectiveness:
  Monitor learner outcomes, analyze data, and adjust content or delivery formats to improve knowledge retention and operational performance.
• Support Change Management Through Training:
  Develop and deliver targeted training for organizational or policy changes, including CRM updates, partner onboarding, and regulatory compliance requirements.
• Create Multimedia Learning Assets:
  Use Clipchamp to produce video tutorials, explainer videos, and recorded sessions to support asynchronous and engaging learning experiences.
• Report Learning Impact:
  Generate reports and dashboards to measure the success of training initiatives, linking learning outcomes to key business KPIs like student satisfaction, application accuracy, and team productivity.
• Promote Collaborative Learning:
  Lead cross-functional workshops, knowledge-sharing sessions, and peer learning forums to cultivate a culture of continuous improvement and institutional excellence.

Job Responsibilities-

• Team Supervision & Support: Oversee day-to-day operations of the advising team, ensuring high-quality guidance on course selection, academic performance, and application processes.
• Knowledge Base Oversight: Manage and update expert system databases, ensuring accuracy and relevance for decision-making tools and application assessments.
• Training & Development: Conduct training sessions and refresher programs for new and existing staff; ensure all team members are aligned with current policies and best practices.
• Content & Resource Management: Regularly review and update reading materials, SOPs, and training guides to reflect the latest admission requirements and process updates.
• Escalation & Problem Resolution: Handle complex student queries, application issues, and escalations using expert systems and data-driven decision-making.
• Cross-functional Collaboration: Coordinate with internal departments to streamline workflows and provide students with timely access to relevant campus resources.

Job Responsibilities-

• Handled student and agent inquiries, ensuring timely, accurate responses and high satisfaction.
• Resolved escalated issues and followed up on concerns to ensure effective resolution.
• Collaborated with admissions, sales, and academic teams to enhance the customer journey.
• Conducted quality audits to maintain communication standards and policy compliance.
• Streamlined internal processes for faster document checks and application processing.
• Monitored team performance, provided feedback, and supported staff development.
• Built strong relationships with key agents to foster loyalty and promote the brand.
• Raised JIRA tickets to clarify requirements and improve profile assessment accuracy.

Job Responsibilities-

• Manage relationships with spare parts vendors to ensure consistent delivery timelines and maintain high-quality standards.
• Optimize procurement processes to strengthen supplier partnerships and secure competitive pricing.
• Ensure accurate and timely processing of spare parts orders, enhancing customer satisfaction.
• Coordinate closely with service technicians to guarantee the availability of required spare parts for scheduled vehicle maintenance.
• Address customer concerns proactively and implement corrective measures to maintain positive client relationships.
• Prepare detailed invoices and cost breakdowns for spare parts supplied and installed on vehicles.

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Job Responsibilities-

• Manage data entry and maintain confidential electronic files.
• Schedule appointments, organize meetings, and prepare rooms.
• Maintain document management systems for efficient filing and retrieval.
• Support budget tracking and expense monitoring.
• Coordinate company events and conferences.
• Improve office workflows by implementing efficient procedures and tools.
• Provide general administrative and office support.