Aparna K
Bangalore
Summary
Dynamic Business Operations Manager at Hewlett Packard Enterprise with a proven track record in operations optimization and disciplined leadership. Expert in budgeting and forecasting, I drive significant cost savings and enhance supply chain efficiency. Passionate about fostering collaboration and implementing strategic improvements to elevate customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Hewlett Packard Enterprise
Bangalore
05.2022 - Current
- Responsible for managing the day-to-day operations of the supply chain, ensuring smooth and efficient flow of goods and resources.
- Overseeing internal processes, external relationships with vendors and partners, and driving improvements in areas like cost, quality, and customer satisfaction.
- Working closely with country stakeholders to ensure internal process and stable and optimized.
- Analyzing and identifying cost-saving opportunities across the supply chain, such as through negotiation with vendors or process optimization.
- Identifying and implementing strategies to improve the efficiency and effectiveness of the supply chain
Senior Quality Analyst
Hewlett Packard Enterprise
Bangalore
02.2016 - 05.2022
- Responsible for Service Operation compliance, Development, Implementation and Execution adhering to HPE Quality standards.
- Work on lean process improvement plans for customer/internal problems, Ensuring processes are adhering to HPE quality standards.
- Compliance enablement for GRS team on part metrics like PPMD, SBD deferral etc.
- Working across GRS and AS teams for process improvement and collaboration.
- Part of SFDC core group and actively participating in design and process automation feedback.
- Ability to drive, review, and understand design and requirement specifications.
- Ability to work in a team-oriented environment to multi-task.
- Collaborates and communicates with partners regarding systems design status, project progress and issue.
- Stakeholder management and project management practices.
- Awarded as best QA in quarterly recognition
- Nominated as part of I&D development program
Project Consultant
Bank of America
12.2010 - 03.2013
- Project implementation through change management.
- Ensures CRM ticket/work is completed by TSIG required due date.
- Ensures the completion of the administrative asset inventory task.
- Provides manages TSIG required due dates of assigned task to support delivery groups.
- CRM queue management, review and audit MAC request.
- Work profile involved both change and risk management doctrine.
- Collect understand and analyze the business requirement for projects.
- Develop project documentation such as business cases, project plan.
- Participated in process improvement and transition plan, engaged with end user and supply chain system.
Sr. Technical Support Engineer
Hewlett Packard Enterprise
01.2008 - 12.2010
- Providing remote support for HP channel partners.
- Exploring sales opportunity and submitting it to sales team.
- Member of escalation team to manage high critical business escalation.
Sr. Technical Support Engineer
Hewlett Packard Enterprise
01.2007 - 12.2008
- Level-2 Technical Support for commercial products Tablet PC, Notebook PC US customer high priority and contract customers.
- Onsite Technicians & Solution Architect.
- SPOC for customer related unit replacement claims & approval.
- Worked closely with Business account manager and business development managers to understand the potential needs and work on process improvement.
Technical Support Engineer
Hewlett Packard Enterprise
12.2005 - 01.2007
- Level-1 Technical Support for commercial products Tablet PC, Notebook PC and iPAQ.
- Supporting NA (America and Canada) commercial customers.
Education
Bachelor of Engineering - Information Technology
NMAMIT
Mangalore01.2005
PUC -
Providence Collage
CalicutSkills
- Budgeting and forecasting
- Disciplined leadership
- Workforce planning
- Budgetary reviews
- Business workflows
- Business planning and strategy
- Operations optimization
- Negotiation
Certification
ITIL V3 Foundations (IT Service Management)
Accomplishments
- Recipient of best supply chain team award for consistent supply chain metrics
- Received best performer award for consistent performance during different quarters FY’08 and FY’09
- Awarded best performer in half yearly performance meeting FY’09
- Opportunity to work in different work streams like staffing, recruiting, transition etc.
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Malayalam
Additional Responsibilities
- Active participant in transformation related projects
- Working on process automation and consolidation
- Part of project transition team Bank of America account
- Project exposure in PSG: FCR (First call resolution), High Value business transition, Solectron Data mitigation
- Team Metrics Score Card
- Staffing and Recruitment part of HP Volume recruitment.
Roles And Responsibilities
- Part of rev gen team to motivate engineers for generating sales revenue for the company
- Good exposure of sharing team responsibilities, which includes Schedule management, report creation.
- Client relations and administration- maintaining and inculcating strong client relations and ensuring project completion within given timeline
- Part of social impact group actively working towards CSR activities (corporate social responsibility)
Timeline
Business Operations Manager
Hewlett Packard Enterprise
05.2022 - Current
Senior Quality Analyst
Hewlett Packard Enterprise
02.2016 - 05.2022
Project Consultant
Bank of America
12.2010 - 03.2013
Sr. Technical Support Engineer
Hewlett Packard Enterprise
01.2008 - 12.2010
Sr. Technical Support Engineer
Hewlett Packard Enterprise
01.2007 - 12.2008
Technical Support Engineer
Hewlett Packard Enterprise
12.2005 - 01.2007
Bachelor of Engineering - Information Technology
NMAMIT
PUC -
Providence Collage
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