Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aparna Katyal

New Delhi

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality

2, I have totally experienced in immigration .and documentation in all the VAS services like passport renewal ,OCI , VISA ,PCC for canada immigration client and also experienced in attestation and apostille related services from MEA

Overview

3
3
years of professional experience

Work History

Team Leader

ALANKIT LIMITED
NEW DELHI
08.2023 - Current
  • Established clear expectations for employees, providing guidance when needed.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Analyzed key performance indicators to identify effective strategies.

Sales and Service Representative

BLS INTERNATIONAL
GURUGRAM
11.2022 - 08.2023
  • Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
  • Tracked customer interactions using CRM software tools.

Email Support Executive

GLOBIVA
NEW DELHI
04.2021 - 11.2021
  • Resolved customer complaints quickly and efficiently.
  • Participated in daily huddles with the rest of the team to discuss any changes or updates needed regarding our services.
  • Leveraged telephony, email and chat technologies to resolve end-user inquiries.

Education

Associate of Arts - B.A

DELHI UNIVERSITY
NORTH CAMPUS
03-2020

Skills

  • Complaint resolution
  • Work Planning
  • Documentation And Reporting
  • Client Service
  • Shift Scheduling
  • Quality Improvement

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Punjabi
Intermediate (B1)
B1

Timeline

Team Leader

ALANKIT LIMITED
08.2023 - Current

Sales and Service Representative

BLS INTERNATIONAL
11.2022 - 08.2023

Email Support Executive

GLOBIVA
04.2021 - 11.2021

Associate of Arts - B.A

DELHI UNIVERSITY

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Aparna Katyal