APARNA LAL
Lucknow
Summary
19 + years of experience most recently specializing in Immigration and Visa processing for H1B Transfer for New Hire for HCL Employees. Professional with experience in Customer Service, Human Resource Support, Project and Team Management, Customer Relationship Management and Team Development. Organized and efficient with consistent record of achievements, Delivery and Time Management, driving forward significant revenue and profit growth for the company. Astute leadership skills with ability to motivate and manage teams to meet desired results within estimated timelines. Excellent interpersonal skills with ability to relate to people at any level of business, cultures and management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR Immigration and Visa Specialist
Immigrations Solutions Group (HCL Technologies Inc.)
07.2019 - 04.2024
- Company Overview: H1B New Hire Transfer Process and GC Recruitment for HCL America Inc and HCL America Solutions Inc.
- Business Visa Stamping and H1B Stamping process- As a case manager for HCL employees, Reviewing documents, processing of DS160, scheduling appointments for consulate, following up till visa stamping.
- USCIS Petition Drafting- Complete petition drafting for H1B New Hire Transfer case. Coordinating documents for H1B extension transfer for new hiring's for HCL America Inc and HCL America Solutions Inc. Drafting cover letter, I-907, I-129, support letter, I-539 etc for filing purpose.
- Stake Holder Coordination - Coordinating with various Stake Holders for process and documentation queries.
- Updating PAF- Consolidating individual documents into folder for audit purposes.
- Canada WP- Filing cases for HCL employees over LMIA and IRCC portals. Reviewing, preparing documentation like specialized knowledge document. 5645, 1294, 5257 etc.
- GC Recruiting -Conducting and coordinated first level of interview for Technical and Management Interviews for Green card holder candidates for various profiles as published over SWA for HCL America Inc and HCL America Solutions Inc.
- H1B New Hire Transfer Process and GC Recruitment for HCL America Inc and HCL America Solutions Inc.
Admin Executive
Tata Consultancy Services
12.2013 - 07.2019
- Company Overview: for the Project Of Passport Sewa Kendra.
- PSK Maintenance- Maintenance of the Infrastructure, Preventive Maintenance Activities for HVAC, UPS etc.
- Vendor Management- Coordinating and purchasing of office supplies, equipment and other housekeeping supplies.
- Housekeeping-Supporting company leadership and supervising administrative department activities for staff members.
- Attendance Management- Maintaining attendance files and coordinating with the HR department on monthly basis for payroll purposes.
- Recruitment- Posting jobs on portals like Monster and Naukri etc, screening, coordinating and assisting with scheduling with HR heads for interview, onboarding, maintaining employee documents, employee grievances and exiting formalities of candidates for Up -East PSK.
- Packing and transfer of application files- Coordinating with the RPO in transferring the application files to the respective departments in RPO.
- Contract Administration- Maintaining all relevant and confidential documents comprising to compliance contract documents.
- Procurement process- Purchasing Office supplies, equipment and furniture etc.
Customer Service Executive
CMC Ltd (Tata Consultancy Services)
09.2011 - 12.2013
- Company Overview: for the Project Of Passport Sewa Kendra.
- Citizens Service- Attending visitors, directing them to the relevant office/ personal, answering queries and processing the documents for passport processing.
- File Management- Recording confidential data for company, employee and client records on daily basis.
- Team Management - Supervising a team of data entry operators for DPC file processing and coordination.
- Scrutiny of Documentation- Scrutiny of documentation for passport processing for applicants on daily basis.
Operations Officer (Operations)
HDFC Standard Life Insurance Company
09.2007 - 08.2010
- Policy Servicing- Processing and up- keep of applicants application for various Life Insurance policy processing for HDFC Standard Life Insurance.
- Customer Service- Attending visitors, directing them to the relevant office/ personal, answering queries and processing the documents.
- Scrutiny- Validation of documentation as per compliance for processing of application for various insurance policies.
- Cash Handling- Collection of premium amount for candidates and processing the same in the system.
- Complaints- Providing resolution to complaints on various issues pertaining to insurance polices over the counter.
Education
M.B.A - HR
Symbiosis Centre for Distance Learning
Pune07.2013
Diploma - INTERIOR DESIGNING
South Delhi Polytechnic for Women
Lajpatnagar-IV, New Delhi01.2005
B.A - English, Education & Economics
University of Lucknow (Awadh Girls Degree College)
01.2003
Indian school Certificate Examination -
Christ Church College
Lucknow01.2000
Indian certificate of secondary Education -
Christ Church College
Lucknow03.1998
Skills
- Visa processing
- USCIS petition drafting
- Document review
- Stakeholder coordination
- Business visa stamping
- Green card recruitment
- Customer service
- Interview coordination
- Effective communication
- Empathy and patience
- Continuous learning mindset
- Strong communication skills
- Team building
- Continuous improvement
- Multitasking
Certification
- Certifications on AI- Freedom with AI
- Improving Your Leadership Communications
- Artificial Intelligence Foundations: Machine Learning
- Generative AI, Recruiting, and Talent Acquisition
- Enterprise Agile: Growing Scrum
Timeline
HR Immigration and Visa Specialist
Immigrations Solutions Group (HCL Technologies Inc.)
07.2019 - 04.2024
Admin Executive
Tata Consultancy Services
12.2013 - 07.2019
Customer Service Executive
CMC Ltd (Tata Consultancy Services)
09.2011 - 12.2013
Operations Officer (Operations)
HDFC Standard Life Insurance Company
09.2007 - 08.2010
M.B.A - HR
Symbiosis Centre for Distance Learning
Diploma - INTERIOR DESIGNING
South Delhi Polytechnic for Women
B.A - English, Education & Economics
University of Lucknow (Awadh Girls Degree College)
Indian school Certificate Examination -
Christ Church College
Indian certificate of secondary Education -
Christ Church College
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