Aparna M
Bangalore
Summary
Seeking a challenging and quality environment, where my talent and knowledge can be shared and enhanced. Looking for an opportunity for handling assignments where I can grow in my quality and skills thereby giving my best to my employer.
Overview
4
4
years of professional experience
Work History
Lead Analyst - US Collections
Cerner Healthcare Solutions Private Limited-Oracle
01.2020 - Current
- Handling the Cerner accounts of more than 1500+ customers
- Managing a portfolio of accounts over $39 million
- Ensuring that the customer is receiving their invoices at the right time through their modes of requirement
- Constant follow-up with the customer through calls and emails (Dunning Letters) regarding past due balance and make sure the account receivables are closed and emphasizing on the invoices that are highly aged and ensure we close those on priority
- Prioritize customer touches to achieve monthly/Quarterly and collection Targets
- Good customer management skills to reach the right point of contacts at the first time, understand customer invoicing/payment process cycle and help them utilize Cerner's faster invoice delivery option
- Always keep the communication channel open with the customer to achieve Win-Win situations at both ends
- Identify payment barriers at the early stages and take proactive steps to prevent such issues by working with the stakeholders within Cerner and at the customer side
- Ensuring continuous interaction with customer in resolving their issues/Disputes and make sure that the customer satisfaction is not affected
- Initiate credit hold/release based on the delinquency status of the customer's accounts
- Reach out to customers for the remittance details if no invoice details are available
- Applying the payments post receiving the remittance details from the customers
- Correct the past misapplication by reversing the receipt and applying it as per the customer's advice
- Work on the older unapplied payments by getting the customer's consents
- Initiating the refunds if the customers do not want the older payments to be applied on any of the open invoices
- Sending the daily/weekly/Monthly cash in transit file, cash dashboards to the management
- We use PeopleSoft for reviewing the general information of clients, to run queries, application of payment etc.
Education
MBA -
Dayananda Sagar University
Bengaluru, India10.2023
B.COM - Finance
Garden City College-Bangalore University
Bengaluru, India09.2019
12th Grade -
St. Anne's Girls PU College
Bengaluru, India03.2016
10th Grade -
St. Anne's Girls High School
Bengaluru, India04.2014
Skills
- Microsoft Office Word
- Excel
- PowerPoint
- Peoplesoft
- Salesforce
Languages
English
Hindi
Kannada
Tamil
Personal Information
- Father's Name: Mathiarul
- Date of Birth: 11/16/98
Strengths
An efficient performer even under pressure
Good team player
Can work in group as well as an individual.
Always being energetic to work and learn
Providing new ideas on work which helps the business
Extracurricular Activities
Dancing, Singing, NSS (National Service Scheme) candidate for 3 years and participated in all the camp activities such as Teaching government school students, volunteer for medical camps, Swatch Bharat Abhiyan, etc.
Achievements And Awards
- Won in computer science PowerPoint presentation in schooling
- Awarded for dancing at taluk level and also in school
- Won in GST-Panel and discussion seminar
Internships
- Aditya Birla Group
Promoter
Participated in mathura fashion and retail as an intern and got certified. - Blackberry Garments
Promoter
Participated in blackberry's line of presentation and got certified.
Hobbies and Interests
- Dancing
- Playing carrom
- Badminton
- Cooking
Disclaimer
I hereby declare that the above-written particulars are true to the best of my knowledge and belief.
Timeline
Lead Analyst - US Collections
Cerner Healthcare Solutions Private Limited-Oracle
01.2020 - Current
MBA -
Dayananda Sagar University
B.COM - Finance
Garden City College-Bangalore University
12th Grade -
St. Anne's Girls PU College
10th Grade -
St. Anne's Girls High School
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