Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Aparna Mahabade

Aparna Mahabade

Mumbai

Summary

Dedicated and results-driven professional with extensive experience in customer support, sales, and Ecommerce account management. Skilled in fostering positive client relationships, driving sales growth, and managing end-to-end operations across multiple online platforms like Amazon, Flipkart, Myntra, Meesho, and Pepperfry. Proven expertise in optimizing product listings, executing digital marketing campaigns, and enhancing customer satisfaction. Adept at using data-driven strategies to boost performance and achieve business goals. Strong communicator with a focus on delivering exceptional service and creating value for clients in dynamic, fast-paced environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Freelancer

Freelancer
Mumbai
01.2024 - 07.2024

Freelance Account Manager – Comprehensive Ecommerce Management.

As a freelancer, I have successfully provided comprehensive account management services for leading eCommerce platforms, including Amazon, Flipkart, Myntra, Meesho, JioMart, and Pepperfry, specializing in home décor products for brands like Star Tex and Fine Tex World (Panipat - Haryana).

  • Product Listing & Optimization: Created and optimized high-quality product listings with engaging descriptions, SEO-friendly titles, and professional images to improve visibility and boost sales.
  • Inventory & Order Management:
    Ensured seamless inventory tracking and timely order fulfillment to maintain stock availability and customer satisfaction.
  • Promotions & Campaigns:
    Designed and executed targeted promotions and advertising campaigns to increase product visibility, attract new customers, and drive sales growth.
  • Performance Analysis:
    Monitored sales performance, conversion rates, and customer feedback, using analytics to refine strategies and achieve higher ROI.

My freelance work has focused on delivering end-to-end solutions tailored to the unique needs of each platform, helping businesses achieve sustained growth and stand out in the competitive home décor market.

Brand Performance Officer -Ecommerce

SORTED
Mumbai
05.2022 - 08.2023

A Brand Performance Officer specializing in eCommerce focuses on driving the growth, visibility, and profitability of a brand's online presence. Their role is to ensure that the brand performs optimally across various ECommerce platforms while maintaining consistency with its overall identity and values.

  • ECommerce Strategy and Execution:Develop and implement strategies to enhance brand performance on platforms like Amazon, Flipkart, Myntra, Meesho, and Shopify.
    Identify growth opportunities through promotions, new product launches, and audience targeting.
  • Account Management:Oversee product listings, pricing, and inventory across multiple online platforms.
    Manage relationships with platform representatives to ensure brand visibility and compliance.
  • Performance Analysis and Reporting:Monitor sales, traffic, conversion rates, and other key performance indicators (KPIs).
  • Content Optimization:Ensure product listings are SEO-friendly with high-quality images, descriptions, and relevant keywords.
    Develop engaging content that aligns with the brand’s tone and appeals to target customers.
  • Digital Marketing Campaigns:Plan and execute targeted advertising campaigns (PPC, display ads, social media) to boost traffic and sales.
  • Inventory and Supply Chain Coordination:Collaborate with supply chain teams to manage stock levels and avoid overstock or stockout situations.
    Coordinate with fulfillment centers for timely deliveries and improved logistics performance.

Sr Executive -Customer Support

Exicon Counsulting
Mumbai
06.2019 - 11.2021
  • Pramotional calling to Doctor's of multiple speciality for login For Cipla Med Prime App
  • Updation Calling of Video's Books and Journals Available on Cipla Med Prime App to Doctor's of multiple speciality
  • Market Research calling to Doctor's of multiple speciality to collect feedback
  • What's App & Email Promotions to provide latest updation of Cipla
  • Compile the daily report for proper feedback.

Response officer

Health Total Anjali Mukherjee Pvt Ltd.
11.2017 - 06.2019
  • Inbound Calling, Provide Correct Information, Resolve Queries, Client Servicing
  • Need Generation
  • Generate Business Opportunities

Process Associate

Just Dial Ltd.
01.2008 - 05.2017
  • Providing product information to prospective customers and also selling
  • Efforts to generate advertising revenues from Mumbai B2B & B2C Market
  • Plan, Structure, Execute and Sell special features/supplements
  • Develops and maintains new client relationships for advertising and makes recommendations for increasing sales/advertising revenue
  • Manages all advertising sales from initial contact to deal Completion
  • Also one and half year experience in team handling

Education

Integrated Digital Marketing - Digital Marketing

Freelancers Academy
Mumbai
06-2021

The Fundamental of Digital Marketing - Digital Marketing

Google
Mumbai
12-2020

B .Arts -

S.N.D.T Women's University
Mumbai
01.2012

Skills

  • Strong problem-solving and negotiation abilities
  • Project management and multitasking expertise
  • Client-focused approach with attention to detail
  • Client Relationship and Advertising Sales Specialist
  • Competitive Analysis and Market Research
  • Inventory Planning and Fulfillment Coordination
  • Performance Analytics and Reporting
  • Customer Relationship Management
  • Proficient in MS Office: Word, Excel, PowerPoint
    Ecommerce Specialist with expertise in managing platforms:Amazon, Flipkart, Myntra, Meesho, JioMart, and Pepperfry

Accomplishments

  • Awarded by 15 certificates for Outstanding Performance in Health Total Anjali Mukerjee

Certification

  • The Fundamentals of Digital Marketing : Google Digital Garagehttps://drive.google.com/file/d/1ZrG-TSIzK7_bmY8VVSpSruk8dgMr3tFc/view?usp=sharing
    Integrated Digital Marketing Course—Freelancers Academy https://drive.google.com/file/d/15NWiCsQR6EhvLvJsm5oNvlBtHwQRfEKw/view?usp=sharing
    Hubspot Certification https://drive.google.com/file/d/1aZ0iqu5TKsDtgmRxC2qpChLdH8sskYVD/view?usp=sharing

Languages

Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Timeline

Freelancer

Freelancer
01.2024 - 07.2024

Brand Performance Officer -Ecommerce

SORTED
05.2022 - 08.2023

Sr Executive -Customer Support

Exicon Counsulting
06.2019 - 11.2021

Response officer

Health Total Anjali Mukherjee Pvt Ltd.
11.2017 - 06.2019

Process Associate

Just Dial Ltd.
01.2008 - 05.2017

Integrated Digital Marketing - Digital Marketing

Freelancers Academy

The Fundamental of Digital Marketing - Digital Marketing

Google

B .Arts -

S.N.D.T Women's University
Aparna Mahabade