Aparna Prabhu
Sanctions Operations Officer
Bengaluru
Summary
Diligent Sanctions Operations Officer touting years of expertise investigating suspicious activity for ANZ Bank. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
10
10
years of professional experience
Work History
Sanctions Operations Officer
ANZ Manyata Embassy Business Park
10.2023 - Current
- Screening/Filtering of all Incoming/Outgoing SWIFT payments in Detica Net reveal against the OFAC/DFAT/BOE/UN/MAS/HM/HKMA and all other major sanctions list
- Ensuring that all inward/outward payments comply with policy of not involving any direct/indirect connection with sanctioned jurisdictions as listed under UN/OFAC/DFAT
- Ensuring that payments going ot individuals/parties residing in high-risk countries are well within ANZ's risk appetite and are complying with sanctions policy
- Escalating all possible matches to divisional MLRO
- Maintaining highest quality standard (0% error rate)
- Effectively coordinating with the internal departments as well as correspondent banks
- Handling customer queries Via Email within TAT (Turn Around Time)
- Conducting team huddles on regular basis
- Managing and improving TAT (Turn Around Time) for payment cut-offs
- Managing payment queues to ensure business deliverables of SLAs and SLOs are met
- Taking initiatives for process improvement and suggesting achievable recommendation
Payment Processing Operator
E Teams Info Services Pvt Ltd
09.2022 - 10.2023
- Handling SWIFT messages (103,202,202cov,192,195,199,196etc)
- USD payment investigation–USD Returns, OFAC investigations, and SWIFT enquiry
- Inputting of Low and High value funds transfers across Deutsche Bank Network, Sending to Worldwide Geographic Locations, Utilizing different systems and applications specific to these locations
- Understanding of Anti-Money Laundering, Compliance and Regulations in multiple Jurisdictions
- Receive and respond to customer inquiries via swift in a timely manner
- Interacted with the many CSO’s regarding the issues.
- Ensure productivity and backlog is maintained as per SLA and always achieved the set target and exceeded expectations relating to the work
- Maintaining strict adherence to Deutsche Bank Policies and Procedures
Senior Executive-Customer Delight
Swiggy
03.2022 - 08.2022
- Collaborating with CC leadership to ensure CC programs/projects deliver intended business and customer value.
- Building relationships with the customers and resolving customer queries in no time
- Creating awareness around Swiggy Products
- Promoting Swiggy offerings to the customer aligned
- Respond to every customer query end-to-end
- Being the customer advocate and lead the interaction for them
- Preparing reports and analysis for reviews with external and internal stakeholders
- Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely.
Senior Customer Support Officer
Mphasis BPO
07.2019 - 04.2021
- Learning and understanding company insurance products
- Answering calls and responding to customer complaints
- Accessing customer accounts and policy schedules
- Providing customers with detailed information about policies and products
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded
- Developing strategies that will help the team to achieve process and organizational goals
- Performing Periodic review and analyzing material/administrative changes in client structure type followed by creation of request for such trigger event Efficiently managing the team in the absence of team leader (Managing SLA, Quality, Concerns of the team)
Senior Process Analyst
TCS
07.2014 - 06.2019
- Processing investment claims for Australian clients
- High level of exposure to CITRIX version 8.2, Salesforce, PeopleSoft
- Allocating funds to member account, paying out funds and switching portfolios according to client requirements
- Creation and drafting of client profile based on legal entity structure type and asses high risk business attributes like Sanctions, PEP’s, and adverse media to comply with regulatory requirements
Education
MBA - Finance
Sikkim Manipal University
Bengaluru, India 04.2001 -
B.Com - Finance, India
Mangalore University
Mangalore, India 04.2001 -
Skills
- Sanctions Screening
- Transaction monitoring
- Suspicious Activity Reporting
- Anti-Money Laundering
- Due diligence
- Investigation techniques
- Compliance Training
- Fraud prevention mastery
- Bank Reconciliation
- Microsoft Excel
- Problem-Solving
- Decision-Making
- Payment Processing
- Cash Management
- Wire Transfers
Timeline
Sanctions Operations Officer
ANZ Manyata Embassy Business Park
10.2023 - Current
Payment Processing Operator
E Teams Info Services Pvt Ltd
09.2022 - 10.2023
Senior Executive-Customer Delight
Swiggy
03.2022 - 08.2022
Senior Customer Support Officer
Mphasis BPO
07.2019 - 04.2021
Senior Process Analyst
TCS
07.2014 - 06.2019
MBA - Finance
Sikkim Manipal University
04.2001 -
B.Com - Finance, India
Mangalore University
04.2001 -
Similar Profiles
Shilpa SamantarayShilpa Samantaray
Senior Banking Ops Analyst at ANZ Manyata Embassy Business ParkSenior Banking Ops Analyst at ANZ Manyata Embassy Business Park
Sandhya KasapoguSandhya Kasapogu
Senior Quality Control Officer (SBC & FHOG) at ANZ Manyata Embassy Business ParkSenior Quality Control Officer (SBC & FHOG) at ANZ Manyata Embassy Business Park
Moumita ChatterjeeMoumita Chatterjee
Complex Duty Manager at Hilton & Hilton Garden Inn Manyata Business ParkComplex Duty Manager at Hilton & Hilton Garden Inn Manyata Business Park