Aparna Rai
Gurgaon
Summary
Experienced Sales Support Coordinator with a strong background in assisting sales teams and enhancing customer satisfaction. Known for abilities in organizing and prioritizing tasks, Significant contributions include streamlining processes to increase efficiency, improving team productivity. Strengths lie in communication skills, problem-solving ability, and adaptability in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Senior Sales Coordinator
Spicejet LTD
Gurgaon
01.2023 - Current
- Provided backend support to enhance sales team performance
- Streamlined PLB target vs achievement data reconciliation process for B2B and B2C sales analysis.
- Ensured follow-up and closure of queries/complaints from Online Travel Agents.
- Maintained monthly reports and database.
- Assessed Top Agents' performance and communicated findings to the Team.
- Ensured accurate and timely sharing of sales data with the team for all OTA's.
- Maintained Daily and weekly database for Sales Person.
- Managed and updated Daily Sales Report for both TMC and LTMC Agents.
- Monitored Corporate Agents' Daily Target Vs Achievement.
Group Executive
Spicejet LTD
Gurgaon
10.2022 - 01.2023
- Ensured accurate name updates on group PNRs
- Created bulk series PNR.
- Worked closely with the revenue team to identify opportunities for fare revisions.
- Supported agents in effectively handling charter reservations.
- Provided weekly assistance as single point of contact (SPOC) to support agents with their queries
Reservation Executive
Spicejet LTD
Gurgaon
04.2022 - 10.2022
- Assisted customers with inquiries related to check-in, boarding gate, baggage etc
- Assists customers with flight ticket purchases.
- Provided support to customers seeking assistance with modifications and cancellations.
- Served customers by addressing inquiries related to delayed or damaged baggage as well as flight delays and cancellations.
Education
Bachelor of Computer Applications - Computer And Information Sciences
VBSPU
UP, Varanasi10-2021
Skills
- Database Management
- Sales follow-up
- Performance Tracking
- Report Generation
- Active Listening
- Time management abilities
- Adaptability and Flexibility
- Complaint resolution
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Interests
- Gardening
- Listening Music
- Travelling
Personal Profile
- Date of Birth - 07July 2000
- Marital Status - Unmarried
Timeline
Senior Sales Coordinator
Spicejet LTD
01.2023 - Current
Group Executive
Spicejet LTD
10.2022 - 01.2023
Reservation Executive
Spicejet LTD
04.2022 - 10.2022
Bachelor of Computer Applications - Computer And Information Sciences
VBSPU
Similar Profiles
MANPREET SINGHMANPREET SINGH
LINE CHECK CABIN CREW at SPICEJET LTDLINE CHECK CABIN CREW at SPICEJET LTD
Pushpendra Kr GangwarPushpendra Kr Gangwar
Certifying Mechanic at SpiceJet LtdCertifying Mechanic at SpiceJet Ltd
ARAVIND VGARAVIND VG
Airport Manager at SPICEJET LTDAirport Manager at SPICEJET LTD