Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Aparna Rajkumar

Aparna Rajkumar

Bengaluru

Summary

Seasoned industry expert with over 5 years of experience in Financial Services & Aggregator Business, specializing in Corporate & Consumer Tech Partnerships, Key Account Management, Bank Partnerships, Digital Sales, e-commerce partnerships, Checkout Alliances, and more.

Proven expertise in creating and scaling new business verticals, forging strategic alliances, and seamlessly managing both tech and non-tech projects. A perfect fit for today's dynamic Fintech and startup ecosystem.

Overview

5
5
years of professional experience

Work History

Strategic Account Manager, Consumer Tech Partners

PayU Payments Pvt.Ltd
Bengaluru
06.2023 - Current
  • Spearheaded and managed a portfolio of leading payment and loyalty rewards issuers encompassing Google Pay, PayPal, PhonePe, Ingenioco, Slice, Juspay, Twid, and more, contributing to a quarterly throughput surpassing 5K+Crs and achieving the given KPA targets.
  • Identified and successfully integrated innovative and enhanced payment flows in the payment checkout process, resulting in a 50-60% improvement in user experience and transaction success rate by new and enhanced payment flows
  • Managed negotiations with partners to establish favorable contracts, pricing structures, and terms, ensuring strict adherence to contractual agreements, industry guidelines, and regulatory standards
  • Drove strategic and tactical initiatives to maximize revenue and generate new business with partners, leveraging cross-selling and upselling in-house solutions like Data Insights, Offer Engine, Wibmo, etc,. that provided mutual benefits and enhanced overall value.
  • Established and implemented category-specific Merchant IDs (MIDs) with partners, resulting in improved success rates ( 20- 30%) and incremental growth in GMV and revenue ( 2X growth in Q3-Q4)
  • Collaborated seamlessly with key internal stakeholders, including Risk, Finance, Product, Legal, and Compliance, ensuring the alignment of strategies and effective coordination to guarantee the success of partnerships.
  • Orchestrated the end-to-end go-live process for partners, encompassing the establishment of internal processes, GTM and marketing campaigns, financial processes, and contractual agreements, ensuring seamless and successful partner integration.

Manager, Business Development & Banking Alliances

Safexpay, Paygate India Pvt. Ltd.
12.2022 - Current
  • Responsible for owning the end-to-end account management for a portfolio of partner banks like HDFC, Indian Bank, Catholic Syrian Bank, City union Bank, Central Bank Of India, and merchants Tamilnadu Traffic Police, TNFPC, Etc
  • Built and nurture trusted, long-lasting relationships with CXOs and Business Heads
  • Ensured higher level of engagements with the banks and clients for the Sell with, Sell to and Sell through strategies
  • Liaised with other cross-functional teams like Solutions, Product etc
  • To ensure that we deliver on required customizations by sizing up the opportunity, creating projections and helping implement and deliver winning engagement programs
  • Conducted product presentations, demo, commercial negotiation and agreement closure
  • Drove operational improvements which enhanced bank and merchant experience
  • Lead RFP and tender deals for onboarding government banks
  • Built new relationships with banks in issuing and acquiring space for pay modes including direct Net banking, UPI, Cards, EMI, etc
  • Onboarded 4 nationalized banks in a span on 5 months, thus increasing the over through put by 20%.

Assistant Manager, Strategy & Growth Market - Banking Alliances

Razorpay Software Pvt. Ltd.
09.2021 - 12.2022
  • Managed end-to-end set up and handling of whitelabel solutions & merchant acquiring for 4 banks including 2 MNC banks
  • Acquired 500+ merchants and achieved 120% Y.O.Y portfolio growth
  • Successfully rebuilt old fading bank relationships to one of the top 4 programs in the organization (5x growth in 3 months)
  • Support bank on performance dashboard, trainings and reports enabling them to grow business and remove ineciency
  • Developed business plans to build client relationship and contribute to company growth
  • Collaborated with key internal stakeholders like Risk, Finance, Product, legal & Compliance to ensure the successful partnership
  • Worked on creating custom solutions for Banks and their merchants along with solutions team
  • Built and managed end to end white labelled payment solutions with banks like ICICI, South Indian Bank, HSBC, etc,.

Senior Associate, Banking Alliances

Razorpay Software Pvt. Ltd.
11.2020 - 09.2021
  • Designed and set up programs with 3 major national banks
  • Channelize solution-based approach to existing industry business use with respect to payments
  • Oversaw a portfolio comprising of approximately 500crs with major banks
  • Worked with bank ocials to develop & manage strategic the programs to improve merchant satisfaction.

Associate, Banking Programs

Razorpay Software Pvt. Ltd.
10.2019 - 11.2020
  • Streamlined operational eciencies by delivering recommendations for knowledge-based processes and procedures
  • Assisted in building RFPs & sales proposals while working with sales directors
  • Managed internal coordination for feature prioritization, roadmap support to product & strategy support to the business
  • Handled the ICICI Eazypay Pro project, HDFC & Axis White-labelling projects with over 3000 MTUs a month.

Analyst, Sales Operations

Razorpay Software Pvt. Ltd.
09.2018 - 10.2019
  • Analysed strategic, core, and support processes and recommended improvements to streamline processes to support sales teams
  • Created new solutions, leveraging and where needed, analysing and updating existing methods and procedures/ processed
  • Streamlined operational eciencies to deliver on-time and improve merchant experience.

Education

Master of Business Administration Integrated MBA, International Business Management -

American Heritage University & Gems B School
07.2021

B.Des, Leather Design -

National Institute of Fashion Technology
07.2014

Skills

  • Program Management
  • Problem Solving
  • Business-to-Business (B2B)
  • Product Knowledge
  • Building Business Partnerships
  • Expert Communication
  • Coaching & Mentoring
  • Process optimization/Strategy
  • Business Development
  • Sales Strategies
  • Negotiation Skills
  • Key Account Management
  • Strategic Alliances and Partnership
  • Strategic Planning and Implementation
  • Business Process Management
  • Corporate Partnerships

Accomplishments

  • Impact Player ( 2023)- PayU Payments Pvt. Ltd. - Awarded within 6 months of joining the organization for going beyond the call of duty and having the maximum impact for the organization.
  • Team Award( 2023) - PayU Payments Pvt. Ltd.- Awarded within 6 months of joining the organization for collaboratinPhonePePhonePe and creating a MID for Gaming merchants, this increasing the GMV by 100+Cr Annually.
  • Spot Award - Bravo (2020) - Razorpay Software Pvt. Ltd. - Awarded for helping build one of the National Banks program to 100crs GMV & 4000+ MTUs in less than 6 months.
  • Gold Medal in Academics - MBA, International Business Management (2021) - Highest GPA in the MBA batch.
  • Gem Of Gems (2021) - Gems B School - Was promoted twice in two consecutive cycles (Associate > Senior Associate > Assistant Manager)
  • Have received consecutive Exceeds Expectation ratings in the organisation

Languages

  • English, Full Professional Proficiency
  • Tamil, Native or Bilingual Proficiency

Timeline

Strategic Account Manager, Consumer Tech Partners

PayU Payments Pvt.Ltd
06.2023 - Current

Manager, Business Development & Banking Alliances

Safexpay, Paygate India Pvt. Ltd.
12.2022 - Current

Assistant Manager, Strategy & Growth Market - Banking Alliances

Razorpay Software Pvt. Ltd.
09.2021 - 12.2022

Senior Associate, Banking Alliances

Razorpay Software Pvt. Ltd.
11.2020 - 09.2021

Associate, Banking Programs

Razorpay Software Pvt. Ltd.
10.2019 - 11.2020

Analyst, Sales Operations

Razorpay Software Pvt. Ltd.
09.2018 - 10.2019

Master of Business Administration Integrated MBA, International Business Management -

American Heritage University & Gems B School

B.Des, Leather Design -

National Institute of Fashion Technology

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Aparna Rajkumar