Aparna Ravindra Khodke
Guest Service Assistant
Silvassa
Summary
Professional in hospitality with hands-on experience in front office operations, prepared to excel in dynamic environment. Strong focus on team collaboration and delivering results, flexible with changing needs. Expertise in customer service, administrative tasks, and effective communication, combined with proactive approach to problem-solving and reliability.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Front Office Inter- Telecommunication
Jumeriah Emirates Towers
Dubai
10.2023 - 10.2024
- Responding to calls from internal as well as external sources while offering the caller the required details.
- Responsible for handling the E-Butler Messaging platform by providing quick and efficient replies.
- Handling incoming calls, emails, and correspondence.
- Maintaining guest records, and updating information as needed.
- Updating service requests, work orders, and dispatching to the right department on Amadeus.
- Operating seven rooms: computerized reservation systems and Opera property management software.
- Coordinating with other departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.
- Responding to inquiries, requests, and complaints in a professional and timely manner.
- Providing assistance about hotel amenities, services, and local attractions.
- Assisting with special requests, such as arranging transportation, restaurant reservations or special celebration arrangements for the in-house and arrival guests.
- Furnishing friendly and outgoing personality, with a passion for providing excellent service.
- Perpetuating attention to detail, and the ability to multitask effectively.
- Responsible for room service orders with excellent menu knowledge and coordination with in-room dining.
- Responsible for recording and delivering wake-up calls.
- Escalating complex problems or unusual situations to management for resolution.
- Monitoring inventory and ordering supplies for the front office area.
- Executing daily reports and tracking emergency reports.
- Resolved customer complaints in a professional manner when necessary.
Education
Diploma in Hotel Management And Catering Technology -
Parul University
Vadodara, Gujarat 01.2020 - 2023.01
High School Diploma -
Prabhat Scholars Academy
Silvassa, India 06.2017 - 05.2018
Skills
- Communication Skills
Technical Proficiency: Opera, Amadeu,s Sevenrooms, Micros, Alliants, Avaya
- Customer Service Orientation
- Teamwork
- Problem-Solving
- Communication Skills
Timeline
Front Office Inter- Telecommunication
Jumeriah Emirates Towers
10.2023 - 10.2024
Diploma in Hotel Management And Catering Technology -
Parul University
01.2020 - 2023.01
High School Diploma -
Prabhat Scholars Academy
06.2017 - 05.2018
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