Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic
APARNA S

APARNA S

Associate
Thekkekuttu House, Edavattom p. o Thlayolaparambu

Summary

Hardworking and passionate job seeker with strong organizational skills eager to work in a firm with a professional work driven environment where I can showcase my skills and apply my knowledge which would enable me to grow while fulfilling the organizational goals.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Sutherland Global Service
12.2021 - 01.2024

Key Responsibilities:

  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Maintained high level of product knowledge, providing accurate information to customers.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Mentored new hires, sharing best practices and contributing to their professional growth.
  • Increased customer retention with proactive communication and personalized solutions.

Education

B-tech in Electronics And Communication -

Toc-H Institute of Science And Technology
Ernakulam, India
04.2001 -

The Warwin Senior Secondary School,(CBSE)
Vaikom
04.2001 -

The Warwin Senior Secondary School,(CBSE)
Vikom
2015

Skills

    Ambitious to succeed

    Works well with deadlines

    Cheerful Approach

    Leadership

    Willing to learn and update with new methodologies and technologies

    Accomplishments

    • Attained 90% customer resolve rate and accomplishments of the given targets.
    • Achieved an average customer satisfaction rating of 85% to date.
    • Over-achieved all the targets and became top scorer beating all other Sutherland sites.

    Software

    Python

    MYSQL

    C

    MS Office

    Timeline

    Customer Service Associate

    Sutherland Global Service
    12.2021 - 01.2024

    B-tech in Electronics And Communication -

    Toc-H Institute of Science And Technology
    04.2001 -

    The Warwin Senior Secondary School,(CBSE)
    04.2001 -

    The Warwin Senior Secondary School,(CBSE)
    APARNA SAssociate