APARNA S

Key Responsibilities:

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Maintained high level of product knowledge, providing accurate information to customers.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
• Educated customers about billing, payment processing and support policies and procedures.
• Mentored new hires, sharing best practices and contributing to their professional growth.
• Increased customer retention with proactive communication and personalized solutions.