Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
Generic

Aparna Sen

Pune

Summary

Dynamic professional with experience at Amazon English support team in Fintech, AI data ops, customer support, and creative project design. Fluent in English with strong Banking knowledge. Known for precision, efficiency, and innovation across tech and creative spaces. Skilled in using data and empathy to enhance customer experience. Strong in problem-solving, root cause analysis, and quality assurance with a collaborative, approachable mindset.

Developed analytical and technical skills in fast-paced data-driven environment, equipped to transition into new field. Expertise in data management, statistical analysis, and proficiency in Python and SQL. Aiming to apply these transferable skills to contribute effectively in new role.

Energetic and analytical, with passion for data analysis and problem-solving. Possesses foundational knowledge in data management and statistical analysis, along with proficiency in Python and SQL. Capable of leveraging skills to drive data-informed decisions and support organizational goals.

Overview

4
4
years of professional experience

Work History

ML Data Associate

Amazon GO AI
09.2024 - Current
  • Annotated chat and data for 1,000+ workflows with 98% accuracy, enhancing AI model inputs for improved CRM Quality Control, Customer Treatment, and financial service standards.
  • Boosted AI model performance and prediction accuracy by 20% through detail-oriented analysis and refining support scripts, aligning with compliance protocols.
  • Managed 200+ daily operational and financial task records, supporting monthly audits with clear traceability and archived documentation, demonstrating a responsible approach to data management.
  • Maintained accurate logs of high-volume customer interactions, ensuring smooth internal operations and adherence to company and industry procedures through detail-oriented tracking.

Internal Customer Support Specialist | Amazon Warehouse Ops

Amazon GO AI
09.2024 - Current
  • Regulatory Standard CRM Quality Control: Annotated chat and data for 1,000+ workflows with 98% accuracy, enhancing AI model inputs for improved Customer Treatment, Customer Base engagement, and financial service standards.
  • Boosted AI model performance and prediction accuracy by 20% through detail-oriented analysis and refining support scripts, enhancing Customer Experience.
  • Bear responsibility for managing 200+ daily operational and financial task records, supporting monthly audits with clear traceability and well-maintained archived documentation.
  • Accurate logs of high-volume customer interactions to ensure smooth internal operations, detail-oriented approach aligned with industry procedures.

Telecommunications Operator

Udaan group - BPO
01.2022 - 06.2022
  • Resolved warehouse associate queries with 95%+ QA, ensuring smooth logistics through strong problem-solving, customer support, and adherence to policies.
  • Managed 50+ internal tickets per shift, independently resolving issues while maintaining SLAs.
  • Reducing repeat queries by 25%, improving process clarity, and facilitating better archiving for future reference with independent approach.
  • Actively participated in assembly and process improvements, contributing as a key person in enhancing team efficiency and procedure execution.

Education

Bachelor of Arts - Literature

St Mira's College For Girls
Pune
01.2024

Humanities Major - Humanities Major

KENDRIYA VIDYALAYA
Pune
01.2021

Skills

  • Strong Communication
  • Customer Service & Support
  • Fintech Support
  • SOP Compliance
  • Root cause analysis
  • CRM
  • Quality control
  • Troubleshooting
  • Detail Oriented
  • Customer Experience
  • Complaint Resolution
  • Data cleaning
  • Excel functions

LANGUAGES

English Native
Hindi Advanced
Bengali Advanced

Awards

Theater Excellence Award, Recognized for outstanding performance in the college theater club, with the achievement featured in a leading Maharashtra newspaper.

Timeline

ML Data Associate

Amazon GO AI
09.2024 - Current

Internal Customer Support Specialist | Amazon Warehouse Ops

Amazon GO AI
09.2024 - Current

Telecommunications Operator

Udaan group - BPO
01.2022 - 06.2022

Bachelor of Arts - Literature

St Mira's College For Girls

Humanities Major - Humanities Major

KENDRIYA VIDYALAYA

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Aparna Sen