APARNA SREEKUMAR

• Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
• Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
• Monitored loan portfolio performance, risk management activities, and compliance with regulatory requirements.
• Ensuring business targets are achieved.
• Handling customer request and ensure that customer needs are legally met.
• Monitoring the operations of the accounts especially the large borrowal advances accounts which are particularly manager by the manager.
• Cross selling products with new and existing customer

· Ensuring Branch level business targets are achieved.

· Overseeing and coordinating all operations of Branch

· Managing day to day operations of Branch

· Handle customer requests and ensure the customer needs are legally met

· Ensuring high standard of customer service

· Assessing market conditions and identifying opportunities.

· Conducting staff meeting among all the staff of Branch and discuss about targets and business , customer service and grievances of staff as well as customers.

· Authorizing and evaluation of loan documents.

· Processing deposit accounts.

· Opening and closing of CASA accounts.

· Sourcing business from new and existing customers

· Overseeing ATM transactions

· Ensuring effective and efficient service delivery to the customers at Branch

· Complying with banking rules and regulations`