APARNA V S

07.2023 - Current

Create Service-Now tickets Cases and incidents based on the priority of reported client issues.
Create different types of Change Requests including Emergency, Expedited and Normal Change based on the urgency of issue fix.
Project Management - Co-ordinate with business stakeholders during the project releases
Assist business stakeholders with user onboarding to ensure smooth project transition.
Renew client secret keys in Azure platform
Renewal of SSL certificates before expiry to eliminate outage of sites.
Provide assistance with user queries in Postman,Docker & Github.
Utilized billing software and tools to streamline the billing process and improve efficiency.
Good knowledge in Power BI – reports and dashboards
Database maintenance & management
Knowledge in DLP, power platform environments, licenses, User management.
Troubleshoot various issues in Power Platform
Document troubleshooting steps/KB Article creation for new issues as well as update existing issues
Servicenow dashboards & report creation
Coordination with teams to resolve the issue efficiently & effectively.

Timeline