Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Timeline
Generic

Aparna Yadav

Bengaluru,KA

Summary

A versatile performer and a thorough management professional with 8 years of work experience and capabilities across different operations and organizations. Aspiring to work under an organization that offers responsible position where I can utilize my skills and capabilities to contribute in the most effective manner by being a key and an effective team player. Dedicated to self-development to provide expectation-exceeding service. Thorough Senior Consultant professional with competency in developing project and implementation plans. Gifted with strong analytical and project management skills. Successful in meeting new challenges and finding effective solutions.

Overview

9
9
years of professional experience

Work History

Senior Consultant

CGI Technologies
10.2023 - Current
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
  • Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
  • Streamlined project management processes, improving efficiency and reducing overall costs.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Exceeded customer requirements with accurate and deliverable solutions.
  • Identified key areas in need of improvement and implemented plans to rectify issues.
  • Gave budget suggestions for projects, outlining financial needs, and forecasting.
  • Maintained database systems to track and analyze operational data.

GLOBAL MOBILITY CONSULTANT

SIRVA BGRS
04.2022 - Current
  • Initiating new global assignment for Employee for Americas, EMEA and APAC region
  • Act as 1st point of contact (File manager/Consultant) from end-to-end global mobility assignment cycle
  • Pre and Post Briefing Calls with Employee on their assignment, briefing them about the eligible services and benefits on assignment
  • Coordinating with Onshore HR Manager, Employees, Stakeholders, Consultants, Vendors, and internal team on various assignment activities
  • Process transition and providing training to new colleagues
  • Preparing Employee's Guide and Letter of Assignment, Contract letter, Addendum and other Client Specific form on Long Term, Short Term, Permanent Term and Localization moves on all regions
  • Initiating various assignment services referrals like Household Goods, Immigration, Language training, Temp living, Tax service during employee's Start of assignment, End of assignment and Extension
  • Manages a high volume of customer files seamlessly, and across varied clients and locations, to ensure excellent customer service and satisfaction
  • Expertise in expense management, supplier invoicing and vendor management
  • Partners internally with other customer support teams (Global Customer Support, Home Sale Services, Client Accounting, Client Financial Services, Revenue assurance team and other support teams as required) to ensure all customer needs are promptly met, coordinating, and responding as a single support team for the customer
  • Supports customer and client needs with a focus on quality, accuracy, and timeliness to achieve zero financial write offs.

HEALTHCARE EXECUTIVE

Capgemini
06.2018 - 04.2022
  • Service Management which includes creating, managing assigning service tickets
  • Negotiated and finalized contracts
  • Coordinated multi-team process's, reducing all associated redundancies and dependencies
  • Collaborated with internal stakeholders to measure ongoing process
  • Performance
  • Enacting changes based on historical data along with service
  • Tickets management
  • Performed data entry operations to update database with customer and Internal client responses
  • Investigated basic issues and escalated more complicated concerns between client and customer
  • Worked with client to resolve claim issue quickly and efficiently.

RELOCATION SERVICE COORDINATOR

Silverskills Pvt. Ltd.
06.2015 - 06.2018
  • Sourced vendors-built relationships and negotiated prices
  • Developed productive relationships with key account holders
  • Maintained open communication with global locations to facilitate smooth collaboration
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Increased customer satisfaction resolving [Product or Service) issues
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Assisted and coordinated moves for individuals with planned relocations across the country
  • Maintained all records and kept careful documentation
  • Prepared the Guides and Assignment letters for employees who are relocating
  • Assisted with all the financial work such as Expense reimbursement and allowance payments needed for the individual to relocate across the country
  • Responsible for managing and co-end procurement process.

Education

MBA - Banking And Financial Support Services

Bhartiya Vidyapeeth
New Delhi, India
10.2018

Bachelor of Commerce - Business Organization & Management

Delhi University
New Delhi, India
01.2015

Skills

  • Multitasking
  • Global Link
  • Teamwork
  • Financial Accounting
  • Teamwork mindset
  • Persuasion skills
  • Operations Management
  • Strategic Planning
  • Employee Supervision
  • Negotiation
  • Consulting

Personal Information

  • Date of Birth: 07/01/94
  • Gender: Female
  • Marital Status: Unmarried

Hobbies and Interests

Passionate Traveler, Music, Cooking, Dancing

Timeline

Senior Consultant

CGI Technologies
10.2023 - Current

GLOBAL MOBILITY CONSULTANT

SIRVA BGRS
04.2022 - Current

HEALTHCARE EXECUTIVE

Capgemini
06.2018 - 04.2022

RELOCATION SERVICE COORDINATOR

Silverskills Pvt. Ltd.
06.2015 - 06.2018

MBA - Banking And Financial Support Services

Bhartiya Vidyapeeth

Bachelor of Commerce - Business Organization & Management

Delhi University

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Aparna Yadav