Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Apeksha Ak

Bengaluru,India

Summary

Accomplished professional with expertise in legal compliance awareness, performance evaluation analysis, and benefits strategy development. Demonstrates strong skills in strategic collaboration, data management, and reporting and analytics. Known for accuracy, data accessibility, and enhancing people experience. Adept at stakeholder management, employee training, and effective communication. Proven ability in conflict management, fraud detection, and quality assurance. Committed to maintaining professionalism while driving organisational success through exceptional interpersonal communication.

Diligent and resourceful individual with strong interpersonal and problem-solving abilities, aiming to contribute to company's HR function. Skilled in communication and conflict resolution, with keen understanding of organisational dynamics and employee engagement. Ready to drive positive change and support workforce development in this significant role.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Human Resource Associate

Tesco
Bengaluru, Karnataka
04.2024 - Current
  • Have been an exclusive part of major colleague experience process such as settlement agreement, holiday buy and CAR to work process.
  • Used Microsoft Word & Excel and other software tools (HCM, Mainframe, Outlook) to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels with eye to detail.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions via Zendesk.
  • Collaborated across departments for colleague satisfaction and experience.
  • Handled BOT for the highest volume driver process with a success rate of efficiency by 99.47% (Quarterly)
  • Quick responsive time by maintaining a 100% TAT in an annual year 2024-2025 with quality being maintained at 99.01%
  • Trained fellow colleagues as new joiners with 90% assessment clearance.
  • Driven R&R within the team enabling win together behaviour.




Merchandising administrator - Trainee

Saks off fifth
Bengaluru, Karnataka
05.2021 - 10.2021
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Improved record keeping system with attention to detail and thoroughness.
  • Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
  • Facilitated internal communications with clear and concise memos and bulletins.
  • Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
  • Worked effectively with stakeholders for quick and efficient management of business within the timeframe.
  • Proficiency in handling volume drivers especially in men's merchandise with accuracy.

Administrative assistant

Nubra Warriors Security And Allied Services
Bengaluru, Karnataka
05.2019 - 06.2019
  • Interacted professionally with clients for providing man power services which enhanced the start up with their operational rise by 15%.
  • Assisted in the preparation of regularly scheduled reports for upper management review which included monthly invoice creation, escalation emails, duty rota emails, bookkeeping tasks and expense tracking.
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Facilitated internal communication.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.

Education

Masters of International Business -

University of Liverpool
United Kingdom
09.2022 - 09.2023

Bachelor of Commerce - Industry Integration

Reva University
Bengaluru
06.2018 - 09.2021

Skills

  • Legal compliance awareness
  • Performance evaluation analysis
  • Benefits strategy development
  • Strategic collaboration
  • Data management
  • Reporting and analytics
  • Accuracy
  • Data accessibility
  • People experience/Colleague experience
  • Stakeholder management
  • Employee training
  • Stakeholder communication
  • Conflict management
  • Professionalism
  • Fraud detection
  • Interpersonal communication
  • Quality Assurance

Languages

English
Fluent
Hindi
Advanced
Kannada
Intermediate

Timeline

Human Resource Associate

Tesco
04.2024 - Current

Masters of International Business -

University of Liverpool
09.2022 - 09.2023

Merchandising administrator - Trainee

Saks off fifth
05.2021 - 10.2021

Administrative assistant

Nubra Warriors Security And Allied Services
05.2019 - 06.2019

Bachelor of Commerce - Industry Integration

Reva University
06.2018 - 09.2021

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Apeksha Ak