APEKSHA APEKSHA
New Delhi
Summary
Adept at navigating high-pressure environments, I excelled as a Customer Service Representative at AIR INDIA SATS, enhancing passenger satisfaction through expert complaint resolution and efficient account management. Leveraging computer proficiency and exceptional team collaboration, I significantly improved service standards, demonstrating adaptability and a commitment to excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AIR NDIA SATS
New Delhi
03.2021 - 11.2022
- Greeted and assisted over hundred passengers daily, providing a high level of customer service in a fast-paced environment.
- Managed check-in processes, including verifying passenger information, issuing boarding passes, and handling luggage inquiries.
- Provided detailed flight information, answered queries regarding delays, cancellations, and airport services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processed ticket bookings and changes efficiently, resolving any customer issues or complaints in a professional manner.
- Maintained accurate records of passenger interactions and flight details using [reservation system/software].
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Ensured compliance with airline policies, safety regulations, and customer service standards
Education
Bachelor of Arts - Arts Education
Chaudhary Charan Singh University
03-2022
Aviation , Hospitality & Travel Management - Aviation Hospitality & Travel Management
Frank Fin Institute of Airhostess Training
04-2021
Higher Secondary School -
C.a.s.m Public School
C.a.s.m Public School
Skills
- Building rapport
- Complaint resolution
- Inbound and outbound calling
- Adaptability and flexibility
- Account updating
- Email management
- Team collaboration
- Account management
- Technical support
- Call management
- Computer proficiency
Certification
- AVIATION COURCE CERTIFICATE
Timeline
Customer Service Representative
AIR NDIA SATS
03.2021 - 11.2022
Bachelor of Arts - Arts Education
Chaudhary Charan Singh University
Aviation , Hospitality & Travel Management - Aviation Hospitality & Travel Management
Frank Fin Institute of Airhostess Training
Higher Secondary School -
C.a.s.m Public School
C.a.s.m Public School
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