Prateek Awasthi
Kharghar
Summary
Accomplished, self-directed associate with 2 year of experience in Customer-focused Customer Experience Executive known for productive and efficient task completion. Skilled in customer relationship management, data analysis, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring exceptional service levels are met and exceeded. Committed to leveraging these abilities to enhance customer satisfaction and drive brand loyalty.
Overview
2
2
years of professional experience
Work History
Assistant Manager,
Kotak Mahindra Bank
Thane
10.2022 - Current
- Provide customer device to cardholder by responding to inquiries resolving complaints and providing guidance on product features
- Handling Escalation Emails & Calls regarding Credit Card
- Strengthened customer retention by offering discount options
- Processed payments, balance transfers, account updates and other transaction accurately and efficiently
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas, daily tracker updating and quality check for the team
Transaction Processing Representative
Accenture Solution Ltd
07.2022 - 08.2023
- Perform core business process transactions including data entry, data capture, and data verification according to standard delivery solutions
- Respond to information requests by searching, compiling, and summarizing results in the requested format
- Part of Healthcare Claims team which is responsible for the administration of health claims
Education
PGDM - Marketing
ITM Business School
Navi Mumbai01.2022
Bachelor of Business Administration - Marketing
Maharaja Ranjeet Singh
M.P01.2019
12th - Commerce
Model Public School
M.P01.2016
10th - CBSE Board
Savya Sachi Vidyapeeth
M.P01.2013
Skills
- Document Classification
- Data mining and analysis
- Data validation
- Team Support
- Observation
- Decision making
- Communication
- Multi-tasking
- Customer queries
Accomplishments
- Winner for National Level Football competition, 2018
- Runner up for State Level Football competition, 2017
Timeline
Assistant Manager,
Kotak Mahindra Bank
10.2022 - Current
Transaction Processing Representative
Accenture Solution Ltd
07.2022 - 08.2023
PGDM - Marketing
ITM Business School
Bachelor of Business Administration - Marketing
Maharaja Ranjeet Singh
12th - Commerce
Model Public School
10th - CBSE Board
Savya Sachi Vidyapeeth
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