Apeksha Desai

• Co-ordinate and oversee medical care and clinical services
• Ensure compliance with statutory requirements such as AERB and Radiation safety
• Analyze department mix and consultant needs,participate in Annual Operating Planning and working towards achieving goals
• Clinician related quality monitoring,accreditation and quality assurance services
• Coordinate and conduct various medical committees and meetings
• Address consultant requirement,onboarding and performance monitoring
• Address patient concerns ,complaints and potential medico legal issues
• Training of Doctors on Patient safety,service excellence
• Digitalization initiative for clinical documents
• Conduct medical Audits and Facilitate JCI/NABH accreditation,create improvement plans as required

● Managing Day to Day Medical Operations

● Recruit, hire, orient, manage and evaluate Clinical Team including Doctors, Technician and other Clinical Staff

● Liaising with Medical and Non-medical departments

● Manage activities related to the delivery of medical care and clinical services such as cost management, utilization review, quality assurance, and medical protocol development

● Monitoring and improving the quality of the clinical delivery and medical documentation in accordance with NABH guidelines.

● Engage and interact with patients for any issues escalations. and provide resolution

• Digitalization

• Part of Setting up of Hospital (40 bedded)

• Business Strategy planning & implementation for OPD (All specialties including Surgery, Medicine, Gynecology, Orthopedic, Oncology, Cosmetology, Ophthalmology), Diagnostic, Health check Services
• Reduced revenue leakage & improved collection of receivables for Outpatient services by 25%
• Improved the TAT for Radiology services by 40-45%
• Overall Operations for Health Check Services
• Strategized and improvised the utilization of Health check Department by 40%
• Team Building, training and optimization for OPD, Call center and Health Check
• Implement & Monitor OPD HIS for Consultants
• Launched Home Collection Services
• Achieved higher level of patient satisfaction with an average 85% of patients throughout the year indicating that they would either return to hospital or recommend hospital to others

• Overall Operations of Outpatient Services (75 OPD's), Radiation Oncology department, Cosmetology Department, Fertility clinic, Physiotherapy department with focus on patient requirement and satisfaction
• Handling patient queries and resolving them
• Plan, Coordinate, Monitor and manage aligned departments with Liasoning with Consultants
• Contributed in monthly performance reviewing and decision making by providing relevant data & financial analysis of above departments
• Development and Implementation of departmental policies, protocols as per JCI & NABH norms
• Preparing Departmental SOPs
• Conducting Internal Audits
• Monitor Quality Indicators and work towards improvement
• Manpower Management, Training and optimization
• Implement & Monitor OPD HIS
• Business Strategy planning & implementation for OPD & Departmental services
• Inventory management and optimization

• Managing and Supervising all aspects of Hospital Operations functions such as Marketing, Supply chain management, IT, Recruitments, P & L, Empanelment and Strategic Initiatives

• Part of Pre Launch Team
• Liasoning with Government authorities & consultants
• Overall Administration including Recruitments, Empanelment, P&L, Procurement, Business strategies, Pricing, Branding, Analysis

• General administration
• Finance (admission deposits, costing, packages, financial management etc)
• Marketing (Organize CME, Camps, awareness of services, exploring New growth areas)
• Medical (Coordinate with consultants, Management of RMO, Supervision, TPA)
• Handled hospitalization for indigents and low-income patients
• To ensure timely submission of deposited cash/ cheque/drafts/credit slips to Finance
• Provided training to the junior doctors and oriented them with hospital rules and regulations
• To comply with patient safety policy
• To ensure safe utilization of equipments and proper waste disposal system
• Assessed the needs of the hospital staff and ensured availability of supplies and medical equipment
• Supervised the performance of the hospital and developed new strategies to improve performance standards
• Developed reports and documents for budgeting and expenditure control
• Resolved all conflicts with the employees in the department
• Coordinated all administrative details in the hospital

• Maintenance and up keeping of equipments, stock registers and other articles
• Overall supervision of maintenance, housekeeping, and patient related services
• Purchase and supply of medical and surgical items
• Guide nursing staff and maintain duty roasters
• Work as clinical assistant
• Marketing & Business development
• Managing and Supervising Overall Clinical & Non Clinical administration