Apeksha Patil
Bangalore
Summary
Dynamic PMO Specialist at Niveus Solutions (part of NTT Data) with 9+ years of experience and proven track record in resource optimization and KPI management. Expert in driving cloud infrastructure projects, ensuring compliance, and fostering cross-departmental collaboration. Recognized for enhancing operational efficiency and delivering impactful executive reports, while maintaining strong stakeholder relationships and leading high-performing teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Specialist PMO
Niveus Solutions (part of NTT Data)
Udupi
08.2024 - Current
- Lead PMO operations for a CloudOps team of 10+ engineers managing large-scale cloud infrastructure (GCP).
- Drive end-to-end resource management including capacity planning, workforce optimization, and workload balancing.
- Act as primary point of contact for client escalations, ensuring timely resolution and root cause analysis.
- Oversee key performance indicators (KPIs) and service level agreements (SLAs) to track team performance and efficiency.
- Collaborate with InfoSec and Compliance teams to ensure adherence to security policies, audit readiness, and regulatory standards.
- Manage patching cycles and change management processes across cloud environments with minimal downtime.
- Spearhead FinOps practices for cost optimization—monitoring usage, implementing budgets, and analyzing spend across projects.
- Foster collaboration across departments including Sales, Data Engineering, and Application Development to align cloud strategies with business goals.
- Deliver executive dashboards and monthly reports highlighting metrics, risks, and improvement opportunities.
Associate Project Manager Operations
Digit Insurance
Bangalore
12.2023 - 07.2024
- Successfully managed projects across four verticals: Cloud, Security, Database, and IT, ensuring alignment with organizational goals and objectives.
- Led cross-functional teams in the planning, execution, and delivery of projects, while maintaining strict adherence to project timelines and budgets.
- Implemented project management best practices and standardized processes, resulting in improved efficiency and resource utilization within the technical infrastructure team.
- Project Planning with vendors that outline scope, resources, Budget / Negotiations and timelines.
- Contributed in preparing Team OKR for all verticals and tracking the progress
- Security and compliance : collaborate with information security team to ensure the IT infrastructure complies with security policies and regulations (DLP,VAPT,Antivirus, Proxy).
- Vendor Management : Manage relationships with Vendors and service providers
- Budgeting and financial oversight: Develop and maintain a budget of IT infra projects
- Productivity management : Tracking TAT of cloud , IS , DBA and tech support tickets
Project Intern
Dell technologies
Bangalore
05.2021 - 12.2023
- Collaborated with project managers to support project planning, scheduling, and documentation.
- Assisted in the coordination of project activities and communicated project status updates to stakeholders.
- Gained valuable hands-on experience in project management methodologies and tools.
Technical Support ||
Dell Technologies
Bangalore
08.2015 - 04.2021
- Provided advanced technical support, specializing in complex problem resolution and escalated issue management.
- Consistently exceeded customer satisfaction targets, maintaining a 95%+ customer satisfaction rating.
- Collaborated with product development teams to relay customer feedback and insights, resulting in product improvements.
- Demonstrated strong decision-making skills and the ability to handle challenging situations with composure and professionalism.
- Developed and maintained internal knowledge resources, including technical guides and troubleshooting procedures, enhancing the team's performance.
- Contributed to product enhancement and improvement by providing valuable feedback and insights based on customer interactions and technical expertise.
- Created and maintained a robust set of technical documentation, reference materials, and troubleshooting guides, enhancing the team's capabilities.
- Maintained a strong commitment to customer satisfaction, consistently receiving high customer ratings and ensuring timely issue resolution.
Education
M.Tech - Software Engineering
Integrated M.Tech
BITS PILANI01-2020
Bachelor of Computer Applications - Computer Science
BCA
Hubli05-2015
Skills
- Task delegation
- Meeting facilitation
- Project Scheduling
- Project Development
- Reporting and documentation
- Project monitoring
- Project planning
- Resource allocation
- Customer Relationship Management
- Team collaboration
- Team Leadership
- Time management
- Security and Compliance Management
- Stakeholder Management
- KPI and SLA management
Certification
- ISM -Information storage Management
- PE - Platform Engineering
- CSM - certified Scrum Master
- PMP Training from PMI
Languages
English
First Language
kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Customer satisfaction award : For receiving 100 % CSATS consecutively
- Innovation Award : For being a part of fun committee
Timeline
Specialist PMO
Niveus Solutions (part of NTT Data)
08.2024 - Current
Associate Project Manager Operations
Digit Insurance
12.2023 - 07.2024
Project Intern
Dell technologies
05.2021 - 12.2023
Technical Support ||
Dell Technologies
08.2015 - 04.2021
M.Tech - Software Engineering
Integrated M.Tech
Bachelor of Computer Applications - Computer Science
BCA
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