Power BI
Apekshit Sorte
Seller Support Associate (CRS)
Pune
Summary
Seller Support Associate expert in customer service with 3.5 plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
CORPORATE AGENCY MANAGER
HDFC LIFE
02.2019 - 03.2020
- Resolved all vendor and account problems efficiently while exceeding sales quotas by 60%
- Increased client satisfaction by implementing efficient communication strategies and streamlining processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Encouraged cross-selling of additional products and services through relationship-building and acquired an understanding of customer business needs
- Maintained up-to-date knowledge of competitor products and pricing in the market served
- Directed work of efficient administrative team maintaining accurate sales, inventory, and order documentation
- Drove business success by maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices.
- Sold products by developing relationships with the network of medical, accountants professionals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Seller Support Associate
AMAZON INDIA
08.2020 - 12.2023
- Involved in high-level issue resolves and assisted many seller related issues like payments, brand registry, product categorization etc
- Shown various examples of leadership principles like Customer Obsession, Ownership while working
- As a Contact Resolution Specialist, handled the issues of sellers having turn over greater than $1Million
- Performed key role in resolving issues with high impacts such as Disbursement, payments and seller satisfaction.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Worked extensively with other departments, utilizing resources to provide seller support.
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Assisted sellers with platform requirements for renewals and upgrades.
- Improved case handling time by effectively prioritizing tasks and utilizing available resources.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Analyzed seller performance metrics for targeted coaching and guidance on best practices.
- Contributed to the continuous improvement of operational policies by sharing feedback from sellers with relevant stakeholders.
Education
M.SC. - Applied Mathematics
Prof.Ram Meghe Institute of Technology & Research
Amravati, MaharashtraB.SC. - Applied Mathematics
Brijlal Biyani Science College
Amravati, MaharashtraXII - undefined
Brijlal Biyani Science College
X - undefined
Narayandas Laddha High School
Skills
Problem-solving abilities
undefinedCertification
POST GRADUATION PROGRAM IN LIFE INSURANCE, I have successfully completed POST GRADUATION PROGRAM IN LIFE INSURANCE on the platform UPGRAD and achieved the top position in my batch of February2019.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved seller's trust through effectively helping with payments, brand registry.
- Resolved product issue through analyzing infringement policies.
- Raised gembas to improve the internal procedure.
- Assisted seller's with their escalations and provided the resolution.
- Took ownerships of seller's issues and showed the leadership principles such as customer obsession and deliver results.
Software
Tableau
Excel
Timeline
Seller Support Associate
AMAZON INDIA
08.2020 - 12.2023
CORPORATE AGENCY MANAGER
HDFC LIFE
02.2019 - 03.2020
M.SC. - Applied Mathematics
Prof.Ram Meghe Institute of Technology & Research
B.SC. - Applied Mathematics
Brijlal Biyani Science College
XII - undefined
Brijlal Biyani Science College
X - undefined
Narayandas Laddha High School
Similar Profiles
MEGHAMALA NMEGHAMALA N
Exicutive Area Business Manager at Hdfc LifeExicutive Area Business Manager at Hdfc Life
Aditya VimalAditya Vimal
Key Account Manager at HDFC LifeKey Account Manager at HDFC Life
KARAN DUBEYKARAN DUBEY
SALES MANAGER at HDFC LifeSALES MANAGER at HDFC Life
Jyoti SainiJyoti Saini
Sr. Corporate Agency Manager at HDFC LifeSr. Corporate Agency Manager at HDFC Life
Pratik ChaflePratik Chafle
Data Engineer Manager at SaksoftData Engineer Manager at Saksoft