Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Apheang

Apheang

Mon Town, Nagaland

Summary

Dedicated technical support specialist with expertise in remote troubleshooting and customer education. Known for strong problem-solving skills and meticulous record-keeping, ready to enhance service delivery and support organizational goals.

Overview

4
4
years of professional experience

Work History

Advisor I, Technical Support

Convergys India Pvt. Ltd.
Gurugram
02.2025 - 09.2025
  • Provided technical assistance to customers via Chat.
  • Diagnosed software and hardware issues using remote troubleshooting tools.
  • Maintained detailed records of customer interactions and technical issues.
  • Educated customers on product features and best practices during calls.

Cashier

Local Convenience Store
Nagaland
01.2022 - 12.2024

Education

Bachelor of Arts -

Yemhi Memorial College
Nagaland
01-2021

12th -

Mount Mary Academy School
Nagaland
01-2018

10th -

Don Bosco High School
Nagaland
01-2014

Skills

  • Technical troubleshooting
  • Customer education
  • Record management
  • Remote diagnostics
  • Software support
  • Customer relationship management

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Advisor I, Technical Support

Convergys India Pvt. Ltd.
02.2025 - 09.2025

Cashier

Local Convenience Store
01.2022 - 12.2024

Bachelor of Arts -

Yemhi Memorial College

12th -

Mount Mary Academy School

10th -

Don Bosco High School
Apheang