Dedicated technical support specialist with expertise in remote troubleshooting and customer education. Known for strong problem-solving skills and meticulous record-keeping, ready to enhance service delivery and support organizational goals.
Overview
4
4
years of professional experience
Work History
Advisor I, Technical Support
Convergys India Pvt. Ltd.
Gurugram
02.2025 - 09.2025
Provided technical assistance to customers via Chat.
Diagnosed software and hardware issues using remote troubleshooting tools.
Maintained detailed records of customer interactions and technical issues.
Educated customers on product features and best practices during calls.