Apoorav Sharma
HR Professional With Diverse Knowledge In Operations, Strategic & Technology Initiatives.
Gurgaon
Summary
A Passionate HR Professional having an intricate experience in HR gamut covering global HR Operations processes (Recruitment Operations & Employee Life Cycle Processes), Customer Success Management, Talent Acquisition Operations and Project Management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Excellent communicator with strong planning, organizing and people management skills. Managed enterprise and mid-market customer and teams with diverse geographies. Have worked with brands like Mahindra & Mahindra, Cipla, Aditya Birla Capital, Cipla, Compass group, Satin Creditcare, Nexus Malls et al.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Group Head
Coforge Technologies
Greater Noida
04.2022 - Current
- Working on training programs for the recruiters and sharing with them the industry best practices for hiring the best talent
- Skill upscaling of recruiters in better negotiations of offers & counteroffers
- Explaining the technology landscape to the recruiters on need basis which ensures the upscaling of the productivities for them.
- Lead a team of recruiters and hiring coordinators to identify, attract, and engage top talent across various roles and levels.
- Partner with senior leadership to understand their talent needs and ensure alignment with organizational goals and objectives.
- Build and maintain relationships with external partners and vendors to drive innovation and cost-effective talent solutions.
- Drive process improvements and operational efficiencies across the talent acquisition function.
- Lead the development and implementation of training programs for recruiters and hiring managers.
- Helping teams in technology implementation.
Manager
Coforge Technologies
Greater Noida
09.2020 - 04.2022
- Created & presented offer recommendations to hiring managers, extended offers & managed offer negotiations to all internal & external candidates
- Worked in partnership with managers to provide challenge, advice & support on recruitment strategy & delivery
- Managed & developed a team of 5+ recruiters
- Supported hiring managers in identifying interview evaluation criteria & competencies, established a consistent & valid candidate assessment process
- Built reporting structure for internal stakeholders from scratch
- Amalgamating TA operations with analytics to pre-empt the probabilities of candidates being hired
- Led POFU programs
- Well versed with Screening, sourcing, selections, job-board mining & process improvements
- Managed leadership hiring & campus hiring as part of special initiative project
- Promoted and leveraged the Associate Referral Program to generate a steady pipeline of qualified candidates
- Leverage social media and other innovative techniques to maintain our competitive edge and further build brand recognition and awareness for the company
- Helped in implementing HR technology for HR process.
Manager
Gartner
Gurgaon
10.2019 - 08.2020
- 2020
- Acted as a subject matter expert in the full life cycle of recruitment processes for supported business units
- Developed strong partnerships with recruiting managers to understand hiring challenges
- Analyzed recruiting processes to identify opportunities for improvement within the recruiting funnel
- Outlined and systematically implemented recommended process enhancements
- Acted as a strategic partner to the BPO team and helped them to create and
- Deliver ongoing training related to system enhancements
- Collaborated with cross functional teams, including Recruiting Managers, Recruiting BPO and Recruiting Programs to leverage existing information and shared industry best practices
- Arranged virtual recruiting events among people from cross-geographies
- Designed performance management processes for internal businesses to track team’s performance on operational grounds
- Revamped internal recruitment processes and driving projects to run them with APAC & European counterparts.
Customer Success Manager
PeopleStrong Technologies
Gurgaon
07.2015 - 10.2019
- J U LY 2 015 — O CTOBER 2019
- Implemented, ran and managed successful customer pilots, worked with the Sales team to analyze pilot results and provide input to the business case
- Provided timely account or issue executive summary status reporting to customers and management
- Strong knowledge of business process (HR Operations, Talent Management, Sales, Marketing, Service, Support)
- Worked with the customers to ensure they are leveraging the solution and achieving success and engaging fee-based resources as necessary
- Monitored and identified trends in product adoption and utilization and provided guidance to customers as part of annual Success Review
- Developed and maintained positive customer relationships at all levels with existing corporate accounts
- Familiarity with Learning / Talent Management Systems and integrating learning into the LMS, software integration with SAP, amalgamating tech-ops, payroll and HR processes to provide technical solutions to the customers
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by a local support team
- Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
- Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products
- Keeping customers informed of process and procedural changes
- Working knowledge of ERP softwares such as Workday, SAP Successfactors
- Driving overall high customer Satisfaction.
Senior Manager - HR Shared Services
PeopleStrong Technologies
Gurgaon
06.2009 - 01.2015
- Assisted in development and improvement of HR procedures, guidelines, employee and management tools
- Worked with management to create standard operating procedures
- Consulted and supported business leaders on change management, organization development, effectiveness and employee engagement and culture
- Provided reports on a regular basis and, as directed or requested, kept senior management informed of the operation and progress of project efforts
- Manage a team of [Number] HR specialists responsible for delivering high-quality HR services to internal clients.
- Develop and implement HR policies and procedures to ensure compliance with regulations and organizational objectives.
- Lead the design, development, and implementation of HR programs, including employee onboarding, offboarding, and performance management.
- Ensure accurate and timely processing of employee data, such as payroll, benefits, and personnel information.
- Maintain a positive relationship with internal clients, including managers, employees, and HR business partners.
- Monitor and analyze HR service delivery metrics, identify areas for improvement, and implement solutions to enhance service delivery.
- Participate in HR projects, such as HR technology implementation, HR process improvement, and change management initiatives.
- Managed company-wide core programs and initiatives including (pay planning and rewards, performance management, executive calibration, leveraging leadership development)
- Provided leadership and direction to the teams of remote HR Operations Professionals and committed to their ongoing career development
- Developed, implemented & continuously improved policies, procedure and process necessary to execute HR Service requests & transactions
- Strongly-partnered with HR Business Partners, Compensation & Benefits, Talent Acquisition, IS, Finance and other internal partners, measuring team performance in accordance with SLA's
- Conducted regular audits within the following systems to confirm accuracy; worked with their HR Operations Professionals to have data corrected, executed steps to notify impacted teams and implemented action to minimize errors moving forward
- Implemented & executed overall departmental strategy, provided direction & guidelines for the HR Operations Centre while partnering closely with HR Director & Global HR Data Operations to advance the development of HR solutions across the business
- Provided HR case management services and support to clients
- Led a team providing first-line assistance to employees on general HR transactions and service requests, answered to questions & standard policy/procedural information
- Also performed routine problem resolution or referral on matters pertaining to employment, pay & benefits, administration and/or employee relations administration
- Have worked on Applicant tracking system platforms to ensure righteous candidate selections.
Education
Bachelors of Sciences - Biotechnology
Himachal Pradesh University
Shimla 03.2005 - 05.2008
Skills
Inter-department collaboration
Revenue growth
Customer Relations
Team Building
Strategic communications
Candidate pipeline management
Talent management
Business process re-engineering
Project planning and development
Timeline
Group Head
Coforge Technologies
04.2022 - Current
Manager
Coforge Technologies
09.2020 - 04.2022
Manager
Gartner
10.2019 - 08.2020
Customer Success Manager
PeopleStrong Technologies
07.2015 - 10.2019
Senior Manager - HR Shared Services
PeopleStrong Technologies
06.2009 - 01.2015
Bachelors of Sciences - Biotechnology
Himachal Pradesh University
03.2005 - 05.2008