Apoorav Sharma

• Strategic communication, Candidate pipeline management, Talent management & Business process re-engineering
• Project planning and Working on training programs for the recruiters and sharing with them the industry best practices for hiring the best talent.
• upscaling of recruiters in better negotiations of offers & counteroffers
• Explaining the technology landscape to the recruiters on need basis which ensures the upscaling of the productivities for them
• Lead a team of recruiters and hiring coordinators to identify, attract, and engage top talent across various roles and levels
• Partner with senior leadership to understand their talent needs and ensure alignment with organizational goals and objectives
• Build and maintain relationships with external partners and vendors to drive innovation and cost-effective talent solutions
• Drive process improvements and operational efficiencies across the talent acquisition function
• Lead the development and implementation of training programs for recruiters and hiring managers
• Helping teams in technology implementation
• Development
• Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.

• Created & presented offer recommendations to hiring managers, extended offers & managed offer negotiations to all internal & external candidates Worked in partnership with managers to provide challenge, advice & support on recruitment strategy & delivery
• Managed & developed a team of 5+ recruiters. Supported hiring managers in identifying interview evaluation criteria & competencies, established a consistent & valid candidate assessment process Built reporting structure for internal stakeholders from scratch
• Amalgamating TA operations with analytics to pre-empt the probabilities of candidates being hired. Led Post Offer Follow-Up programs
• Well versed with Screening, sourcing, selections, job-board mining & process improvements Managed leadership hiring & campus hiring as part of special initiative project
• Promoted and leveraged the Associate Referral Program to generate a steady pipeline of qualified candidates
• Leverage social media and other innovative techniques to maintain our competitive edge and further build brand recognition and awareness for the company
• Helped in implementing HR technology for HR process.

• Acted as a subject matter expert in the full life cycle of recruitment processes for supported business units Developed strong partnerships with recruiting managers to understand hiring challenges
• Analyzed recruiting processes to identify opportunities for improvement within the recruiting funnel
• Outlined and systematically implemented, recommended process enhancements
• Acted as a strategic partner to the BPO team and helped them to create and deliver ongoing training related to system enhancements
• Collaborated with cross functional teams, including Recruiting Managers, Recruiting BPO and Recruiting Programs to leverage existing information and shared industry best practices
• Arranged virtual recruiting events among people from cross-geographies
• Designed performance management processes for internal businesses to track team's performance on operational grounds
• Revamped internal recruitment processes and driving projects to run them with APAC & European counterparts.

• J U LY 2 015 — O CTOBER 2019

- Acted as a founder member for Customer Success Function for Pan India HCM SaaS platform.

- Identified talent and built a team of CSMs and delivery leaders (internal & external) to set-up the customer success function.

- Set-up the KPIs for a Customer Success organisation for the SaaS platform.
- Monitoring and Driving Key SaaS metrics like ARR, NPS, Adoption, Churn & Utilization for the SaaS Business
- Driven Strategic and Tactical governance meetings with customers on project and product performance
- Drive nbest practices throughout the client’s teams & customer success managers to ensure consistent, high quality and repeatable solutions.

- Implemented, ran and managed successful customer pilots, worked with the Sales team to analyze pilot results and provide input to the business case.

- Worked with the customers to ensure they are leveraging the solution and achieving success and engaging fee-based resources as necessary Monitored and identified trends in product adoption and utilization and provided guidance to customers as part of annual Success Review.

- Developed and maintained positive customer relationships at all levels with existing corporate accounts.

- Familiarity with Learning / Talent Management Systems and integrating learning into the LMS, software integration with SAP, amalgamating, tech-ops, payroll and HR processes to provide technical solutions to the customers.

- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by a local support team Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products.

- Working knowledge of Workday, SAP, Successfactors.

- Headed the HR Shared Services business of PeopleStrong. Coordinating between support and business functions, leading the entire operations team for running successful Business Process Operations for achieving the agreed Service Delivery Standards for the customer and the Business Target for the function.
- Constantly improved the operational systems, processes, and policies in line with the client’s mission and vision
- Enhanced customer experience at customer touch points. Building a relationship with High Value customers to ensure profitable operations. - Ensuring maximum customer satisfaction by providing them with pre/ post service assistance.
•- Assessing customer feedback and using creativity to establish, improve, and constantly refine services
- Lead Automation initiatives, specifically for reporting of process metrics, performance standards, service level variations, information flow and organizational planning.
- Creating learning and development strategy and deployment plans basis competency and skill requirements across the HR Shared Services function. Knowledge Management strategy and design.

- Lead a team of fresh and experienced talent into result-oriented efforts, meeting the service standards by building a strong process delivery platform and managing effective customer relationship. Managed gamut of HR Processes for various clients.
- Produced regular reports and statistics on the HR Service Center as required.
- Carried out systems trend analysis to obtain the volume and type of inquiries coming into the center and improve methods of disseminating information to customers