Apoorv Anand
Jamshedpur,JH
Summary
Dynamic leader with a proven track record at Bajaj Finance Limited, excelling in team leadership and complex problem-solving. Spearheaded a telesales team, significantly enhancing customer satisfaction and sales efficiency through strategic use of CISCO dialer and Salesforce CRM. Expertise in banking and financial services, with a focus on personal loans and customer relationship management.
Overview
5
5
years of professional experience
Work History
Manager - Contact Centre
Bajaj Finance Limited
11.2021 - Current
- Managing Pre-Approved Personal Loan Cross Sell Business.
- Responsible for delivering month on month sourcing of PL through telesales channels.
- Managing 80 Seater Telecallers Team size.
- Identified and built alternate channels for PL sourcing giving an additional monthly volume.
- Good Knowledge of CISCO dialer and salesforce CRM.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved team member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Customer Relationship Executive - PSK Process
Tata Consultancy Services
09.2019 - 10.2021
- Successfully managed customer relationship for newly onboarded Passport.
- Managing End to End tracking for applied passport from location.
- Handling and resolving customer queries related to passport services
- Managing back office and data entry related to applied passport.
Education
M. Com -
Veer Kunwar Singh University
Arrah05.2020
B.Com -
Veer Kunwar Singh University
Arrah04.2017
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Personal Loans
Timeline
Manager - Contact Centre
Bajaj Finance Limited
11.2021 - Current
Customer Relationship Executive - PSK Process
Tata Consultancy Services
09.2019 - 10.2021
M. Com -
Veer Kunwar Singh University
B.Com -
Veer Kunwar Singh University
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