Apoorv Pande
Mumbai,Maharashtra
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Associate Director
PwC India
Mumbai
1 2019 - Current
- Led cross-functional teams of 50+ members, managing 10+ Salesforce CRM transformation projects that achieved measurable outcomes and a 100% client retention rate.
- Collaborated with senior leadership and vendors to align Salesforce initiatives with business goals, driving a 20% increase in client productivity and reducing delivery timelines by 25% through Agile best practices.
- Improved customer satisfaction to a perfect score of 10/10 by enhancing service quality and leveraging CRM data for actionable insights.
- Managed staff development and budget oversight while maintaining billable utilization targets.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
Senior Consultant
Cognizant
Kuala Lumpur
08.2011 - 05.2019
- Managed Salesforce implementation projects (Sales & Service Cloud), overseeing custom development, configurations, integrations, and data migration while ensuring deadlines, scope, and quality standards were met
- Facilitated requirement sessions, discovery workshops, UAT, and demos, effectively communicating progress, risks, and challenges to clients and senior leadership
- Led and mentored a development team, fostering collaboration and delivering training programs for end users to enhance Salesforce utilization and resolve inquiries promptly
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
Software Engineer
Accenture
Mumbai
07.2008 - 08.2011
- Led techno-functional initiatives, gathering requirements and demonstrating solutions to align business objectives with OBIEE reporting
- Conducted root cause analysis to deliver actionable insights to development and testing teams
- Demonstrated technical expertise, providing top-tier support during critical Week/Month/Quarter ends, ensuring 100% reporting server uptime and swift issue resolution
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Reduced system downtime and improved reliability by proactively identifying and addressing potential system vulnerabilities.
Education
B.E. - Computer Science
Vivekanand Education Society's Institute of Technology (VESIT)
Mumbai 09.2004 - 06.2008
Skills
Salesforce Implementation
Adaptability
Communication
Problem-solving
Decision-Making
Risk Assessment
Quality Assurance
Analytical Thinking
Client Engagement
Agile Methodologies
Project Management
Performance Metrics
Digital Transformation
Continuous Improvement
Cross-Functional Working
Training and Development
Team Building & Leadership
Organizational Development
Teamwork and Collaboration
Problem Solving & Resolution
Stakeholder Communication
Profile Summary
- With over 16 years of experience in the IT industry, with a focus on managing Salesforce projects across various sectors, including manufacturing, eCommerce, pharmaceuticals, and life sciences.
- Working as an Associate Director at PwC India, orchestrating cross-functional teams and integrating Salesforce initiatives with broader business strategies to guarantee successful project outcomes and meet stakeholder expectations.
- Increased operational efficiency by 30% through Salesforce project delivery across sectors.
- Achieved 95% stakeholder satisfaction by aligning Salesforce initiatives with business strategies.
- Managed $3 million in Salesforce projects, completing 100% on time and within budget for four years.
Certification
Salesforce AI Specialist, 01/2024
Timeline
Senior Consultant
Cognizant
08.2011 - 05.2019
Software Engineer
Accenture
07.2008 - 08.2011
B.E. - Computer Science
Vivekanand Education Society's Institute of Technology (VESIT)
09.2004 - 06.2008
Associate Director
PwC India
1 2019 - Current