Apoorva Dandanayakula
Hyderabad
Summary
Data-driven analytics and business intelligence professional with over 5 years of experience. I translate complex data into strategic business insights through statistical analysis, data visualization, and reporting, driving operational efficiency, and informed decision-making. I have a proven track record of spearheading process improvements, leading successful quality assurance initiatives, and presenting key findings to senior stakeholders. I am proficient in SQL, Python, Advanced Excel, and LEAN Six Sigma methodologies, and I am seeking to leverage my robust analytical skill set to contribute to a forward-thinking team.
Overview
6
6
years of professional experience
Work History
1. Metrics & Reporting Specialist
Google Operations Center
Hyderabad
09.2024 - Current
- Executed descriptive and statistical analysis on large quantitative datasets, ensuring high accuracy and consistency.
- Authored compelling reports and presentations using PLX scripts for senior management.
- Delivered critical insights through ad-hoc reporting requests for strategic decision support.
- Documented data quality issues and collaborated on testing for resolution to uphold integrity across projects.
- Mentored a team on effective case assignment, and managed qualitative research on incoming volume, directly supporting ability initiatives and enhancing team readiness.
- Performed descriptive and statistical analysis on large datasets to identify trends, and provided actionable insights through ad-hoc reports to senior managers, contributing to product and process improvement feedback.
- Maintained delivery excellence by documenting and resolving data quality issues, while assisting in the creation of accurate and consistent reports for stakeholders.
2. Business Analyst
Wipro
Hyderabad
05.2022 - 07.2023
- Identified and implemented two product features that enhanced user experience and reduced inflow queries by 20%.
- Delivered key insights from analyzing open orders and backlog data, providing the team with a clear view of business performance.
- Pioneered a cost-saving initiative, identifying an $800 insight from trip data analysis that contributed to an 8% improvement in the restaurant partner business.
- Streamlined reporting processes by developing and deploying automated tools, reducing data processing time by 50%.
- Analyzed customer feedback to implement service improvements, directly contributing to a 0.6-star increase in the C-Sat score.
- Identified gaps in SOPs that led to $2,500 in cost savings and a reduction in inflow to associates.
3. Business Quality Assurance Analyst
Teleperformance - GOOGLE CLIENT
Hyderabad
03.2019 - 04.2022
- Performed root cause analysis using the 5 Whys methodology, successfully improving the quality of critical ML projects.
- Trained and developed AI models for robots, with trained models published on the Google AI Blog in 2020.
- Mentored a team of 40 in resolving ML project issues, maintaining 100% project quality.
- Improved client satisfaction scores by 15% through effective project communication and expectation management.
- Created a uniform dashboard to reduce research time by 60% for a project aimed at automating SOPs.
- Developed and maintained quality assurance documentation, and provided training to improve process efficiency across the team.
Education
Bachelor's Degree - ECE
Karimnagar, India
Karimnagar, India04.2018
Associate - MPC
Hyderabad, TG
Hyderabad, TG03.2014
Skills
- Methodologies:
LEAN Six-Sigma Green Belt Certified, DMAIC, Data Management, Quality Assurance, Business Process Mapping
- Leadership & Communication:
Team Mentorship, Stakeholder Management, Customer-centric Approach, Presentation Skills
- Methodologies:
LEAN Six-Sigma Green Belt Certified, DMAIC, Data Management, Quality Assurance, Business Process Mapping
- Leadership & Communication:
Team Mentorship, Stakeholder Management, Customer-centric Approach, Presentation Skills
Timeline
1. Metrics & Reporting Specialist
Google Operations Center
09.2024 - Current
2. Business Analyst
Wipro
05.2022 - 07.2023
3. Business Quality Assurance Analyst
Teleperformance - GOOGLE CLIENT
03.2019 - 04.2022
Bachelor's Degree - ECE
Karimnagar, India
Associate - MPC
Hyderabad, TG
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