Apoorva Gaur
Solution Delivery Analyst
Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
To work with highly dynamic organization having challenging job opportunities in the field of Service/Public industries. Ability to work with the minimum supervision whilst leading/supporting teams. Possessing a proven ability to lead by example, consistently achieve targets, implement best practices and organize time efficiently
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Solution Delivery Analyst
Wipro Limited
Noida
07.2015 - Current
- Proficient in multiple domains such as Defined Benefits, Defined Contributions and Health & Welfare.
- Responsible for resolution of participant and plan administration issues, workflow management, increased ownership of complex ongoing tasks, identifying operational efficiencies and continuous improvement opportunities .
- Performing Benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation.
- Research complex Benefits issues and formulates resolutions/ recommendations by analyzing fact patterns and applying plan provisions and best practices.
- Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by participant.
- Developing and delivering client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality.
- Creating robust documentation & SOPs for transition of activities between Ops and Shared Services, combined with ongoing coaching.
- Proactively identify training needs and provide necessary coaching as required to BOA’s
- Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by the broader team.
Process Associate
Genpact
Gurugram
10.2013 - 12.2014
- Renewals of General Insurance.
- Coordinate with branch for the renewal and claims
- Mentoring and training new hires.
- Handled issues on underpayment or overpayment and changes in rates.
- Arranging & conducting weekly team meetings, focusing on targets & achievements
Education
BBA - Finance And HR
KR Mangalam Institute of Management
New Delhi 07.2010 - 07.2013
High School Diploma -
KENDRIYA VIDYALYA, PITAMPURA
New Delhi 03.2009 - 03.2010
Skills
Delivery issues resolution
Technical Skills
- Operating System: Windows XP, Vista, 07.
- Ms Office, MS Excel, PowerPoint.
- Email: Lotus Notes, Google Mail, Microsoft Outlook.
- Presentation: Microsoft PowerPoint
- Documentation of all the work done using Excel , MS word, MS PowerPoint
Timeline
Solution Delivery Analyst
Wipro Limited
07.2015 - Current
Process Associate
Genpact
10.2013 - 12.2014
BBA - Finance And HR
KR Mangalam Institute of Management
07.2010 - 07.2013
High School Diploma -
KENDRIYA VIDYALYA, PITAMPURA
03.2009 - 03.2010
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