APOORVA GOTHALIA
Microsoft Dynamics 365 + Power Platform Consultant
Malta,Malta
Summary
Forward-thinking Senior Consultant with outstanding knowledge of Microsoft dynamics 365 and Power platform . Dedicated to efficiency, entrepreneurship and long-term results.
Engaging, personable and focused on delivering exemplary customer service. Outstanding motivator with adaptable communication style and success in collaborating across organizational levels.
Strong client handling and interpersonal talents.
Skilled in managing, delegating and assigning complex timelines and projects.
Dedicated to offering transformative and revitalizing support for ever-changing requirements.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Senior Consultant
KPMG MALTA MBS, SUBSIDIARY OF KPMG
03.2022 - Current
- Domain: CUSTOMER RELATIONSHIP MANAGEMENT (CRM),
- Project Environment: d365 v9.0, Visual studio 2019,Azure DevOps
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance
- End to end implementation for client which includes requirement gathering, Environment setup, design of solution and delivery
- Prioritize delivery of requirements through reviews with stakeholders and project delivery teams.
- Analyzed problematic areas to provide recommendations and solutions
- Responsible for deployment via CI/CD Pipelines and deliver quality product
- Responsible for developing Power Portal, CRM configurations & customization using power platform and it’s features.
- Prioritize delivery of requirements through reviews with stakeholders and project delivery teams.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Identified key areas in need of improvement and implemented plans to rectify issues
Consultant
Ernst and Young
10.2019 - 12.2021
- Domain: CUSTOMER RELATIONSHIP MANAGEMENT (CRM),
- Project Environment: d365 v9.0, Visual studio 2017, TFS 2008
- Responsibilities:
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Extended application and integrated with BIZTALK
- Ownership of handling Biztalk and CRM communication of API’s responses and manipulate them in CRM(JSON responses)
- Worked directly with client gathering requirements to align technology with business strategy and goals
- Worked on D365modules like Sales, Marketing, Service, Omnichannel, Fields service
- Worked on components Like Plugins, Javascript, Workflow, Business process flow.
Business Integration and Arch Analyst
ACCENTURE PVT LTD
06.2018 - 10.2019
- Domain: CUSTOMER RELATIONSHIP MANAGEMENT (CRM),
- Project Environment: MICROSOFT DYNAMICS CRM 2016, Visual studio 2015,TFS 2008,MS Visio
- Implement advanced strategies for gathering, reviewing and analyzing data requirements
- Strategic business process modeling, traceability and quality management techniques
- Apply best practices for effective communication and problem-solving
- Jot down Requirements gathered from stakeholders in FDD and make them available in TFS with proper acceptance criteria in form of Features, User stories.
- Hands on Experience in all phases of SDLC Quality processes Creation and review of Test plans Test cases Testing strategies and Functional Testing
- Proficient in User story creation, Tasks related to it and testing in agile methodology
- Ability to perform performance fine tuning in production environment
- Assisted in deployment plans, Handling change request and communicate with business for development, UAT, PROD and user trainings.
- Improved operations through consistent hard work and dedication
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Associate Consultant
WIPRO LIMITED
05.2015 - 05.2018
- Domain: CUSTOMER RELATIONSHIP MANAGEMENT (CRM),.NET Framework c#
- Team Size: 12
- Project Environment: MICROSOFT DYNAMICS CRM 2016, Visual studio 2015 Responsibilities:
- Understanding Business requirements.
- CRM customization and configuration.
- Set of test cases containing test data, preconditions, expected results and post conditions, developed for particular test scenario in order to verify compliance against specific requirement.
- Provided training to users at client location to make them familiar with application for future use.
- Implemented Business Process flows, JavaScript, Creation of Entities, workflows
- Implemented reports, Dashboards
- Worked on Ribbon workbench tool
- Also integrated WhatsApp, Social media, to provide better customer engagement
- Client 360 view implementation
Education
BTECH - Computer Science Engineering
Chitkara University
India 01.2011 - 01.2015
Skills
Power Platform
Certification
PL-900:Microsoft Power Platform Fundamentals
Timeline
Senior Consultant
KPMG MALTA MBS, SUBSIDIARY OF KPMG
03.2022 - Current
Consultant
Ernst and Young
10.2019 - 12.2021
Business Integration and Arch Analyst
ACCENTURE PVT LTD
06.2018 - 10.2019
Associate Consultant
WIPRO LIMITED
05.2015 - 05.2018
BTECH - Computer Science Engineering
Chitkara University
01.2011 - 01.2015
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