Fiza Pathan
Mumbai
Summary
Results-driven sales manager with a track record of exceeding revenue targets and leading high-performing teams. Expertise in sales strategy, client relationship management, and driving business growth. Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development Manager
Receivable exchange of India Ltd.
Mumbai
03.2024 - Current
- Coordinated with bankers via email, WhatsApp, and phone calls to ensure smooth communication and issue resolution.
- Negotiated favorable terms with bankers by optimizing rate ratios
- Resolved portal issues encountered by bankers promptly to maintain operational efficiency.
- Managed the process of uploading invoices to the portal in collaboration with Relationship Managers (RMs)
- Oversaw and collaborated with multiple regions' RMs to streamline operations
- Implemented strategies to optimize throughput and successfully achieved a single-day high of Rs 330 Cr by driving bid closure activities.
- Generated and distributed daily business tracking reports in excel to bankers, ensuring they stayed updated on performance metrics.
- Developed and nurtured relationships with critical stakeholders to cultivate lasting customer satisfaction and loyalty
Business Development Manager
Trade Reboot Fintech Pvt. Ltd.
Mumbai
03.2021 - 02.2024
- Managed client communication, performed telemarketing and lead generation, executed efficient invoice closing procedures while also interacting with financiers.
- Established new customer accounts using negotiation and sales closing abilities.
- Expanded client credit limits by $35-$40 million through effective relationship management and risk analysis
- Drove business growth by identifying new opportunities, implementing strategies, building relationships, and generating sales and revenue.
- Achieved and maintained over 500+ customer relationships in international exports, driving substantial revenue growth
- Proven track record of significantly boosting company revenue through successful client engagements.
- Developed and maintained fruitful connections with top banks and NBFCs (Non-Banking Financial Companies)
- Executed marketing campaigns reaching over 60K contacts via email, WhatsApp, and other channels.
- Gained expertise in trade finance industry including export factoring, letters of credit (LC) and other instruments
- Provided expert guidance to clients in selecting the most suitable trade finance options aligned with their unique business needs and objectives
- Developed deep knowledge of machinery products, margins, HS codes, and industry dynamics.
Coordinator
SONY SERVICES CENTRE
Mumbai
03.2018 - 05.2019
- Achieved high customer satisfaction by effectively managing client enquiries and swiftly resolving their concerns
- Successfully managed and directed a team to foster collaboration and productivity, demonstrating exceptional leadership skills.
- Engaged in answering incoming calls, managing complaints from customers, and with team.
- Arranged for technical visits to give product demonstrations, and quickly fixed any related problems
- Managed technicians by assigning leads based on geographic areas to optimize service routes and response times.
Education
PGDBM - MBA - Business Management
NMIMS College
Mumbai01-2024
Bachelor of Arts -
Mumbai University
Mumbai10.2020
HSC -
St. Catherine's High School
Mumbai04.2017
SSC -
St. Catherine's High School
Mumbai04.2014
Skills
- Sales Strategy & Business Development
- Marketing Campaign Execution
- Trade Finance & Export Factoring
- Client Relationship Management
- Negotiation & Conflict Resolution
- Team Leadership & Collaboration
Certification
- Completed MS-CIT programming course
- Tally ERP accounting course
- Typing course
- Hold certifications in IT, accounting and administration skills from accredited institutions
Timeline
Business Development Manager
Receivable exchange of India Ltd.
03.2024 - Current
Business Development Manager
Trade Reboot Fintech Pvt. Ltd.
03.2021 - 02.2024
Coordinator
SONY SERVICES CENTRE
03.2018 - 05.2019
PGDBM - MBA - Business Management
NMIMS College
Bachelor of Arts -
Mumbai University
HSC -
St. Catherine's High School
SSC -
St. Catherine's High School
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