APOORVA KAMATH
Customer Success Manager
Hyderabad
Summary
PGDM(MarkOps) professional with 11 years of experience in the areas of Customer Success, International Business, B2B Sales, Client Management, Account Management.
Overview
14
14
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Customer Success Manager
Wingify Software Pvt Ltd
09.2022 - Current
- Managed strategic Enterprise and Mid-Market partnerships & mid-market accounts across EMEA to drive retention, renewals, and adoption
- My role focuses on maximizing customer lifetime value by aligning VWO’s solutions with partner/client objectives, ensuring satisfaction and sustained growth.
- I excel in fostering strong post-sales relationships, proactively addressing customer needs, and resolving challenges to mitigate risks
- Highlighted for onboarding maximum partners in a month during the early adoption of strategic partnership
- Highlighted for getting the maximum number of reviews for G2 from the entire CSM team
- Developed and implemented customer onboarding processes, enhancing user adoption and ensuring a seamless experience for new clients.
- Collaborated with cross-functional teams to address client feedback, resulting in improved product features and increased satisfaction rates.
- Conducted regular account reviews, identifying upsell opportunities that strengthened client relationships and expanded service utilization.
- Led customer training sessions, empowering users with product knowledge that enhanced their overall satisfaction and engagement.
Entrepreneur
Electromech Enterprises
03.2021 - 08.2022
- Production of different types of videos like testimonials, doctor talks for promotion of hospitals through digital marketing
- Helping hospitals with ideas to showcase the highlights of the hospitals through video marketing
- Helped hospitals to improve on online content for branding which increased the engagement by 20%
- Contributed to new conversions in IP sector with the help of testimonial captured for the hospital
Strategic Consultant
Lotus Hospitals
03.2021 - 08.2022
- Heading the digital media marketing for Lotus Hospitals to engage through various promotional activities
- Liaising between the management & the third party vendors for generation of revenue through digital platforms
- Managing the centralized call center to manage the operations effectively & ensure maximum conversions
- Ensure tracking of ROI for 90% of the leads through marketing campaign
- Improved the appointment tracking system to ensure 100% compliance on conversions
Key Accounts Manager
Practo Technologies Private Limited
09.2016 - 03.2021
- Build relationship with new & existing accounts, conduct high level conversation with high level executives Like the Managing Director, COO, CFO, CEO for the target accounts
- Giving good support & maintaining good rapport with existing accounts to continue the association with the organization
- In-depth analysis of the hospital, to understand the glitches in the performance for marketing & act as a consultant to help them resolve the same with the help with meaningful suggestions (with respect to digital marketing)
- Negotiating with the client (hospital) to maximize the revenue generation & showcasing ROI with the data analysis
- Ensured Zero day churn for 90% of the accounts & renewal for 100% of accounts , Contributed to 70% of the city farming amount
- Recognized as the top performing team member in the team, for Enlightiks (PAN India)
Business Development Manager (MEnA)
Freshworks, Inc.
04.2015 - 08.2016
- Executing Sales technique for the Middle East & South Africa markets by generating pipeline and new revenue for SaaS based products Freshdesk, Freshsales & Freshservice products in emerging Mid-Market Business
- Defining client business needs, implementing growth strategy for assigned regions or territories by prospecting and working closely with technical teams to identify the appropriate solutions
- Gathering client demands for proper product fit thereby ensuring minimum gap between the expectations of the end-users and final deliverable from the technical teamWon Enterprise Deals, working on specific uses cases, feature requests, filling out RFP, ensuring smooth complete product implementation.
- Received “Sales Star LANGUAGES English Hindi Telugu Marathi Performer Award” & certificate for the exceptional accomplishment
- Constantly overachieved targets ranging from 100% to 230% Won some of the most prominent Brands in Middle East & Africa like Siemens, Bein Sports
Product Assurance Engineer
Cognizant Technology Solution
09.2011 - 04.2013
- Member of Engineering & Manufacturing Services in Invensys Rail Group.
- I was responsible for identifying Software defects and reporting them using a bug tracking system and regression testing
- Was a part of real-time project in training, which was based on CBTC (communication based train control-simulation of train intelligence).
- Appreciation for the real-time project worked during the training
Education
PGDM - Marketing & Operations
International Management Institute
New Delhi01.2015
B.E. - ECE
Vasavi College of Engineering
Hyderabad01.2011
Intermediate - MPC
Sri Chaitanya Junior Kalasala
Hyderabad 04.2001 -
High School -
St. Joseph’s Public School
Hyderabad01.2005
Skills
Problem solving
Certification
The Fundamentals of Digital Marketing by Digital Google Garage
INTERNSHIPS
- SUMMER INTERNSHIP Tanjai Tech Infra Private Limited Apr 2014 - Jun 2014 Creating cognizance among target customers to experience the high-end home solutions by Ingenius Ecosystems Private Limited. Analysis of the system Integrator market for Tanjai Tech to understand the business scenarios & progress for future endeavours
- Awarded the title of Super performer for the work done during the internship
Timeline
Customer Success Manager
Wingify Software Pvt Ltd
09.2022 - Current
Entrepreneur
Electromech Enterprises
03.2021 - 08.2022
Strategic Consultant
Lotus Hospitals
03.2021 - 08.2022
Key Accounts Manager
Practo Technologies Private Limited
09.2016 - 03.2021
Business Development Manager (MEnA)
Freshworks, Inc.
04.2015 - 08.2016
Product Assurance Engineer
Cognizant Technology Solution
09.2011 - 04.2013
Intermediate - MPC
Sri Chaitanya Junior Kalasala
04.2001 -
B.E. - ECE
Vasavi College of Engineering
PGDM - Marketing & Operations
International Management Institute
High School -
St. Joseph’s Public School