APOORVA KUMAR B P
Haveri, Karnataka
Summary
Dynamic professional with extensive experience in market analysis and sales strategies at Tirth Agro Technology Pvt Ltd. Achieved significant improvements in operational efficiency and customer satisfaction through targeted staff training and innovative product development. Expertise in hydraulic systems and effective management of cross-functional teams to meet ambitious targets.
Overview
20
20
years of professional experience
Work History
Manager - Sare Parts & Blades Business - FTS & FES
TIRTH AGRO TECHNOLOGY PVT LTD
Haveri
11.2019 - Current
- Managed daily operations and staff for agricultural technology projects.
- Developed strategic plans that enhanced operational efficiency.
- Coordinated cross-functional teams to align projects and allocate resources effectively.
- Analyzed market trends to inform product development and innovation strategies.
- Utilized customer feedback data to create actionable plans for service improvement.
- Oversaw marketing initiatives, boosting brand awareness and increasing sales.
Product Support Manager
ASHA INFRACORE
Bangalore
08.2016 - 10.2019
- Company Overview: Authorized dealer for DOOSAN BOBCAT INDIA LTD
- Improve sales and customer satisfaction is the prime responsibility of a Customer support manager and also ensuring that the created product strategy, specifications are carried out successfully.
- Getting approval for the product strategy created with the help of higher management officials derive a method for the product strategy to align with the company policies and goals.
- Marketing calls to targeted customers who really need the company’s products/ services explain about the features, benefits etc and convert them as a customer.
- Ensuring customers are satisfied and also involve in the product support as if any customers face some issues with the product, taking responsibility is to solve those issues and ensure that customers are satisfied.
- Researching and finding out new sales opportunities and also finding out new technological improvements that can be made to improve customer satisfaction.
- Provide an effective communication net between marketing, sales and production department ensuring the product strategy is executed well without any problems.
- Reporting about the current status of the product strategy to higher grade authorities and also the needs raised by each department which will support the project strategy.
- Work closely with other departments which contributes sales to the organization.
- Co-ordinate with Doosan Bobcat ASM regarding parts and service related issues.
- Daily basis reporting to Managing director about business states.
- Achieve the goals and targets of company on time.
- Authorized dealer for DOOSAN BOBCAT INDIA LTD
Service Engineer
WIPRO INFRASTRUCTURE ENGINEERING
Pune
02.2013 - 08.2016
- Company Overview: A division of Wipro Enterprises Ltd.
- Acknowledgment of Customer field & line Complaints from dealer and OEM’s.
- Coordinating with TH Dealer Service network for Quality Output and participating in customer visits.
- Reporting of Line Complaints OEM/Body Builder & Intimation to be sent instantly to related division manager. Complaints need to be tracked from Receipt to Closure.
- Providing Timely and accurate data for Root cause analysis.
- Tracking product performance of Proto types and feedback on product improvement from day to day experience.
- Tracking the performance of Changes done/New Products introduced by OEM's.
- SAP Registration for all complaints & Conducting Training Program for dealer and OEM engineers.
- A division of Wipro Enterprises Ltd.
Service Engineer/Branch Manager/Regional Manager
TAURUS EARTHMOVERS PVT LTD/ADVAITH JCB
Bangalore
08.2005 - 01.2013
- Company Overview: Authorized dealer for JCB INDIA LTD
- Reporting to the manufacturers on product issues, major failures and suggestion for repairs.
- Provide training to service engineers about heavy line failure identification and resolution procedure.
- Co-orienting the failure reports with the OEM area managers and take further actions to resolve the failure.
- Coordinate with accounts for branch service, parts and warranty audits.
- Alerting the subordinates (Service Engineers) to attend the complaints in various sites and attending heavy equivalents.
- Co-ordinate with service engineers to resolving the critical problems; Educating the customer on regular maintenance, to enhance the life of the machine.
- Daily basis reporting to service managers and manufacturers about complaints and answering products related queries.
- Achieve the goals and targets of company on time. Eg: Parts target & warranty Targets.
- Obtain maximum customer satisfaction.
- Coordinate with accounts for branch service, parts and warranty audits.
- Authorized dealer for JCB INDIA LTD
Education
S S L C -
Government joiner collage
Honnali, Karnataka, IndiaPUC -
Rural Institute of Open Schooling
Raipur, Chhattisgarh, IndiaDiploma - Automobile Engineering
SGM Polytechnic
Chitradurga, Karnataka, IndiaSkills
- Bacho loader and excavator
- Wheel loader and compactors
- Cranes and rock breakers
- Hydraulic pumps and cylinders
- Truck hydraulics
- Portable compressors
- Skid steer loader
- Drilling equipment
- Microsoft Office Suite
- AutoCAD
- Internet applications
- Tally and SAP
- Market analysis
- Sales strategies
- Time management
- Staff training
- Inventory management
Languages
- Kannada
- Hindi
- English
- Telegu
Hobbies and Interests
- Traveling
- Art & Designing
- Music listening
- Reading
- Games
Training
- Basic hydraulic, transmission, Electrical and Engine from JCB India at Chennai
- Tracked excavator training from JCB India in Pune
- Wheeled loader training from JCB India in Bangalore
- ‘Hero mind mine’ Management training from Taurus Excavator Pvt Ltd in Bangalore
- JCB heavy line machines and Vibromax vibration roller training From JCB India in Hyderabad
- JCB heavy breaker’s training from JCB India in Pune
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Academic Chronicle
- S S L C, Government joiner collage, Honnali, Karnataka, INDIA
- PUC, Rural Institute of Open Schooling, Raipur, Chhattisgarh, INDIA
- Diploma in Automobile Engineering, SGM Polytechnic, Chitradurga, Karnataka, INDIA
Personal Information
- Passport Number: F7234867
- Date of Birth: 04/04/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Manager - Sare Parts & Blades Business - FTS & FES
TIRTH AGRO TECHNOLOGY PVT LTD
11.2019 - Current
Product Support Manager
ASHA INFRACORE
08.2016 - 10.2019
Service Engineer
WIPRO INFRASTRUCTURE ENGINEERING
02.2013 - 08.2016
Service Engineer/Branch Manager/Regional Manager
TAURUS EARTHMOVERS PVT LTD/ADVAITH JCB
08.2005 - 01.2013
S S L C -
Government joiner collage
PUC -
Rural Institute of Open Schooling
Diploma - Automobile Engineering
SGM Polytechnic
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