Apoorva Mohan
Bangalore
Summary
A results-driven professional with extensive experience in account management, e-commerce operations, and team leadership. Adept at managing client relationships, improving operational efficiency, and driving business growth. Skilled in strategic planning, vendor management, and performance optimization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
UrbanPiper
11.2022 - 02.2024
- Managed and expanded client relationships, identifying new business opportunities.
- Reduced common issues by 50% through collaboration with engineering and onboarding teams.
- Monitored performance metrics, ensuring compliance with operational standards.
- Led reconciliation, renewals, and re-pricing, generating positive revenue.
Ecommerce Business Consultant
Smoor Chocolates
09.2022 - 10.2022
- Generated business on platforms like Amazon, Flipkart, and JioMart.
- Curated products, ran campaigns, and launched new products.
Asst Manager Acquisition
RedMart & Squared Circle Ecom (Lazada Partner- Alibaba Group)
08.2016 - 06.2022
- Managed seller acquisition and onboarding programs.
- Led high-GMV seller operations, ensuring timely project deliverables.
- Coordinated with vendor teams for smooth workflows and retention.
Assistant Manager - Partner Management Team (SCE)
RedMart & Squared Circle Ecom (Lazada Partner- Alibaba Group)
01.2020 - 12.2020
- Managed a team of 18, driving process improvements and automation.
- Maintained performance metrics and led day-to-day activities.
- Lead role is to completely own the day-to-day activities of the relevant group, drive consistent process improvement and automation efforts, being a mentor for individual team members, ensures that group KPIs are met and shares relevant reports with all stakeholders, provides direction for the team and ensures empowerment of individual team members and Marketplace Content and QA -Ownership of Product & Assortment QA to ensure all products are placed in all relevant categories on site for optimize selling.
- Product Onboarding & Item Setup / Catalog - Lead team to manage the full product life cycle.
- Leading a cross-functional team across Product Page Enrichment, Search Engine Optimization, Internal Search, Image Editing and activation of items.
- Serve as the liaison between Seller Acquisition team and vendors on Item setup-related issues.
- Conducting internal Audit on HACCP/SFA/ISO 2200/Organic and Halal/BRC/FSSC 2200/Supplier Declaration form/Declaration of food safety and quality control/Declaration of relationship.
Senior Seller & Supplier Support
RedMart
08.2016 - 12.2019
- Met KPIs and SLA requirements, providing exceptional partner service for RedMart Marketplace Vendors.
- Drove continuous improvement and innovation in service delivery.
Assistant Manager for Catalogue
Swiggy
01.2016 - 06.2016
- Coordinated plans to meet restaurant launch targets.
- Managed a team, developed process improvement strategies, and liaised with stakeholders.
- Train and onboard new joiners onto the process.
- Manage a team of Quality Specialists and Catalogue Specialists.
- Approve or disapprove audit entries based on pre-defined guidelines, explain logical reasoning behind the approve/reject decision, and provide feedback to streamline the existing processes.
- Ownership of Product & Assortment QA to ensure all products are placed in all relevant categories on-site for optimized selling.
Analyst
Deutsche Bank Group
04.2015 - 12.2015
- Monitored financial transactions for Anti Money Laundering compliance.
- Researched and identified suspicious activities, drafting reports for escalation.
Senior Buying Admin
Tesco HSC
07.2011 - 11.2014
- Managed UK suppliers and buyer data, conducted e-tender comparisons.
- Implemented quality checks and resolved buyer-supplier disputes.
- Initiated RFQs, RFPs, and POs for services provided, ensuring timely and accurate payments.
- Implemented quality checks to gather feedback from suppliers, facilitating the identification and elimination of underperforming suppliers to reduce costs.
- Continuously monitored, evaluated, and improved supplier and buyer performance, as well as delivery times.
- Resolved disputes and issues with buyers and suppliers to effectively manage buyer-supplier relationships.
- Implemented a Standard Quote Template for Tesco suppliers to ensure accurate quoting against specific stores in the Development Program, minimizing the risk of incorrect pricing or format discrepancies for payment.
Education
Bachelor of Commerce -
Mount Carmel College (Autonomous)
01.2010
Skills
- Account Management
- Relationship Management
- Issue Debugging
- Revenue Generation
- Renewals and Re-pricing
- Client Retention
- Performance Monitoring
- Reconciliation
- Seller Acquisition & Onboarding
- Vendor Management
- Key Account Management
- Ecommerce Operations
- Procurement
- Stakeholder Management
System Tools Proficiency
- Oracle 11i
- Iproc and Marrakech
- Citrix
- Duns and Bradstreet
- Lexis Nexis
- Freshdesk
- DocuSign
- Atlassian
- Jira
- Kibana
- Salesforce
- Zoho books
- GitHub
- Clickup
- Bicycle
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Kannada
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Professional Highlights
- Completed a project in Singapore over several weeks.
- Participated in the kickoff of the 11:11 promotion campaign.
- Recognized for being a quick learner, focused, detail-oriented, team player, and effective leader.
- Assisted a UK buyer in saving £5.8 million.
Certification
Bronze Retail (Tesco academy 2013)
International Travel
- USA
- Singapore
- Hongkong
- Thailand
- Indonesia
Professional References
- Hema Damodar - Senior Manager at Tesco
Contact : +91 99014 55876
- Queennie Bermas - Senior Manager at RedMart (Lazada)
Contact : +63 9685328838
Timeline
Account Manager
UrbanPiper
11.2022 - 02.2024
Ecommerce Business Consultant
Smoor Chocolates
09.2022 - 10.2022
Assistant Manager - Partner Management Team (SCE)
RedMart & Squared Circle Ecom (Lazada Partner- Alibaba Group)
01.2020 - 12.2020
Asst Manager Acquisition
RedMart & Squared Circle Ecom (Lazada Partner- Alibaba Group)
08.2016 - 06.2022
Senior Seller & Supplier Support
RedMart
08.2016 - 12.2019
Assistant Manager for Catalogue
Swiggy
01.2016 - 06.2016
Analyst
Deutsche Bank Group
04.2015 - 12.2015
Senior Buying Admin
Tesco HSC
07.2011 - 11.2014
Bachelor of Commerce -
Mount Carmel College (Autonomous)
Bronze Retail (Tesco academy 2013)
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