Operations and program excellence professional with over 7 years of experience in driving large-scale initiatives focused on customer experience, process improvement, and automation in tech and healthcare sectors. Expertise in leading cross-functional teams and optimising support operations through data-driven strategies that enhance efficiency and reduce costs. Demonstrated success in implementing chatbots and managing CRM transitions, utilizing tools such as SQL, Power BI, and Minitab to achieve measurable results.
Six Sigma Green Belt Certification
KPMG – 2025