Apoorva Paliwal
Delhi
Summary
To make a sound position in corporate world, achieve Organizational goals and Self-esteem with dedication and hard work.
Overview
5
5
years of professional experience
Work History
Sales Support Associate
MongoDB
Gurugram
02.2024 - Current
- Manage data maintenance, updates, and cleanup initiatives in Salesforce, focusing on account hierarchy, opportunity tracking, and custom field updates.
- Resolve queries related to forecasting, revenue discrepancies, churn relief, and tool management within Salesforce.
- Identify and update new processes, creating detailed documentation and articles in Zendesk for streamlining operations.
- Develop comprehensive Salesforce reports to support data-driven decision-making.
- Collaborate with and provid as escalation support to sales support functions, including deal desks and commissions, enhancing cross-functional efficiency and effectiveness
- Work as a front-line support with various cloud partners like AWS, GCP, and Microsoft Azure and ensuring smooth operations. Overseeing joint Go-To-Market GTM. Managing the deal lifecycle.
- Taking charge of the APN portal, proactively evaluating deals, and facilitating connections with the right MongoDB SPOCs to expedite co-selling opportunities.
Junior Sales Support Associate
MongoDB
Gurugram
06.2022 - 01.2024
- Front-line/Tier-1 Support for Sales via the SalesOps Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Zendesk
- Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
- Data cleanliness activities such as reviewing and correcting both recurring and ad hoc data audits
- User Administration, such as activating new users and deactivating departing users in various sales tools
- Maintenance of Salesforce.com reports & dashboards
- Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
Analyst
KPMG
Gurugram
05.2021 - 11.2021
- Establish strong professional relationships with onshore team members through weekly meetings and calls with onshore stakeholders
- Provide regular updates on work pipeline, discussions with onshore teams to the entire team
- Manage all tasks related to Client Engagement Setup and Risk administration portfolio
Audit Associate
EY GDS
Gurugram
08.2019 - 03.2021
- Worked as a Secondary team member and handled back-end operations for U.S Clients
- Documented execution of assurance procedures accurately as defined by engagement objectives and planned assurance approach according to methodology
- Managed smooth operations by planning, reviewing, coordinating, and communicating with the U.S team
Education
B.Com -
University of Delhi
05.2019
Commerce -
Daly College
Indore05.2016
Skills
- Salesforce CRM
- Salesforce management
- MS Excel
- G Suite
- Cross-functional collaboration
- Project Management
- Process documentation
- Effective communication
- Attention to detail
Accomplishments
- Delivery Excellence Award, Sales Technology and Operations (MongoDB)
- Rising Star Award, Sales Technology and Operations (MongoDB)
Positions Of Responsibility
- President Placement Cell (2018-19)
- Class representative for I year Maitreyi college B.Com (P)
Timeline
Sales Support Associate
MongoDB
02.2024 - Current
Junior Sales Support Associate
MongoDB
06.2022 - 01.2024
Analyst
KPMG
05.2021 - 11.2021
Audit Associate
EY GDS
08.2019 - 03.2021
B.Com -
University of Delhi
Commerce -
Daly College
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