Apoorva S

Projects:
1. TOLL-GE separation project
-Was a part of Cloud Migration project for Australia's TOLL GE group.
-Responsible for migrating AWS servers from TOLL infrastructure and creating a new cloud infrastructure for GE company
-Worked with Linux scripts, Cloudformation and other AWS services.

2. Comerica Banking
-As a part of Cloud operations team, roles and responsibilities included:

• Configuration management.
• Resource allocation.
• Optimizing performance capacity.
• Managing compliance burden.
• Ensuring service-level agreements are met.

• Providing prompt, efficient, detailed, customer-oriented service to AWS customers
• Working with other customer support teams to ensure a consistent and high-quality level of support
• Being a voice and advocate for our customers when something doesn’t feel right
• Driving projects that improve support-related processes
• Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams
• Acting as an advocate for our customer, reporting and acting on observed areas for improvement
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Assisting with customer communication during AWS critical launches and support events
• Assuming responsibility for developing detailed knowledge about specific product lines and features
• Making sure internal knowledge reference pages are updated