APOORVA SHARMA
Compliance Executive
New Delhi
Summary
Experienced compliance professional with strong analytical skills and expertise in regulatory standards. Consistently ensures adherence to policies while fostering team collaboration and adapting to changing needs. Skilled in risk assessment, audit planning, and process improvement. Reliable and focused on achieving measurable results.
Overview
7
7
years of professional experience
2
2
Certifications
1
1
Language
Work History
Compliance Auditor
IGT Solutions
04.2024 - Current
- Conduct comprehensive internal audits covering the Statement of Work (SOW), Master Service Agreements (MSA), system hardening, SOP compliance, and quality management standards, including detailed transaction reviews.
- Lead risk management activities by applying FMEA methodology, assessing severity, identifying potential risks, and implementing preventive and corrective actions.
- Perform airline ADM scrubbing to review, validate, and resolve discrepancies in Airline Debit Memos, ensuring financial accuracy, and minimizing revenue leakage.
- Execute fraud transaction monitoring, identifying suspicious patterns, escalating potential threats, and supporting fraud prevention strategies in alignment with compliance protocols.
- Promoted ethical decision-making within the organization by serving as a trusted resource for addressing complex compliance questions or concerns.
- Analyzed all audit results and resolved all compliance issues.
- Carry out basic hygiene checks and compliance reviews to maintain consistent operational standards, and mitigate process gaps.
Offline Prevent Analyst
Expedia Group
07.2022 - 03.2024
- Review and analyze transactions to identify, investigate, and mitigate suspicious or fraudulent activity.
- Ensure compliance with relevant regulations, industry standards, and fraud prevention protocols.
- Monitor and analyze quality metrics, and key performance indicators (KPIs), to measure effectiveness and drive process improvements.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Utilize online tools, reservation systems, and travel-related software to streamline fraud detection and case resolution.
Traveler Service Representative
IGT Solutions
02.2019 - 07.2022
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Process travel and expense (T&E) reports and handle reimbursements efficiently.
- Develop strategic policies and programs for corporate travel to align with company objectives and ensure efficiency and cost-effectiveness.
- Manage relationships with travel agencies and vendors to ensure high- quality service and support.
- Handle corporate credit card programs and charges, ensuring proper use and reconciliation.
- Provide comprehensive travel consultation services to corporate clients, including flights, hotels, car rentals, and itineraries.
- Offer emergency support for last-minute travel changes or disruptions by securing alternative arrangements and rebooking as necessary.
- Drive continuous improvement of travel programs through analysis and feedback, enhancing efficiency and traveler satisfaction.
Education
Bachelor of Commerce -
School of Open Learning, University of Delhi
07.2022
High School - undefined
Tagore Sr. Sec. School
03.2013
Skills
- Effective Time Management
- Communication Skills
- Teamwork
- Cultural Sensitivity
- Sabre
- Strategic Thinking
- Adaptability
- Business Operations
- Microsoft Office
- Amadeus
- Python
- MySQL
- Jira
- Salesforce
- Chase Payment
- Multitasking
- Problem-solving abilities
Certification
Lean Six Sigma Yellow Belt, AIGPE April 2024 — June 2024
Certification
Knowledge of ISO 27001, SOC 1 and 2
Timeline
Compliance Auditor
IGT Solutions
04.2024 - Current
Offline Prevent Analyst
Expedia Group
07.2022 - 03.2024
Traveler Service Representative
IGT Solutions
02.2019 - 07.2022
High School - undefined
Tagore Sr. Sec. School
Bachelor of Commerce -
School of Open Learning, University of Delhi
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