Summary
Overview
Work History
Education
Skills
Certifications Training
Websites
On-Site – Brazil (Oct 2024 – Apr 2025)
Timeline
Generic
Apoorva Srinivasa

Apoorva Srinivasa

Bangalore

Summary

Dynamic System Engineer with Infosys Ltd., adept at optimizing SQL Server and MySQL operations in high-pressure environments. Proven track record in incident management and client coordination, enhancing performance and ensuring data integrity. Skilled in SQL and stakeholder communication, driving successful outcomes in international support operations.

Overview

4
4
years of professional experience

Work History

Systems Engineer

Infosys Ltd.
Bangalore
10.2021 - Current
  • Optimized SQL Server and MySQL database operations in 24x7 production environment.
  • Managed client coordination and international support operations for Goldman Sachs.
  • Documented SOPs, troubleshooting steps, and operational best practices for support team.
  • Assisted in user access controls, permissions, and monitoring data integrity.
  • Wrote and refined SQL queries, identifying performance issues and supporting root cause analysis.
  • Participated in planning and executing minor upgrades, patching activities, and service continuity processes.
  • Supported data backup and user provisioning, ensuring compliance with standards.
  • Enhanced communication and collaboration skills through cross-cultural teamwork.

Education

Master of Computer Applications (MCA) -

Jain University
Bangalore

Bachelor of Computer Applications (BCA) -

Seshadripuram First Grade College
bangalore

Skills

Programming & Scripting:

  • Java
  • JavaScript
  • Shell Scripting

Database Technologies:

  • MySQL
  • MongoDB

Operating Systems:

  • Linux/Unix
  • Windows Server

ITSM Tools:

  • ServiceNow, JIRA

Certifications Training

  • Java (IIT Bombay)
  • Advanced C++ (IIT Bombay)
  • VAP in DOTNET
  • Automated Financial Accounting (Aptech)
  • Field Technician - Computing & Peripherals
  • Workshops: Ethical Hacking, GST, Gandhi Vichar Sanskar

Websites

On-Site – Brazil (Oct 2024 – Apr 2025)

Successfully completed a six-month international assignment in Brazil as part of a critical client engagement for Infosys. Played a pivotal role in managing global client expectations, supporting production environments, and delivering high-quality solutions under tight timelines.

  • Acted as a bridge between offshore and client-side teams, ensuring smooth communication and resolution of technical issues
  • Delivered proactive support for production systems involving MySQL, Unix/Linux, and incident management tools like ServiceNow. Gained hands-on experience in stakeholder coordination, building strong relationships with international clients

Timeline

Systems Engineer

Infosys Ltd.
10.2021 - Current

Master of Computer Applications (MCA) -

Jain University

Bachelor of Computer Applications (BCA) -

Seshadripuram First Grade College

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Apoorva Srinivasa