APOORVA SRIVASTAVA
Mumbai
Summary
A results-oriented banking professional with robust experience leading retail lending operations and steering multifunctional teams. Adept at streamlining processes, improving compliance, and enhancing customer satisfaction. Proven track record in grievance management, high-value disbursements, and business development through strategic cross-selling. Passionate about driving operational excellence while nurturing a high-performance culture.
Overview
10
10
years of professional experience
Work History
Manager Retail Assets
HDFC BANK LIMITED
Navi Mumbai
07.2017 - Current
- Oversee daily operations for Retail lending Housing finance, ensuring timely and compliant processing.
- Led and mentored a high-performing sales team, cultivating a culture of collaboration and results.
- Streamlined workflows through process improvement initiatives, reducing turnaround time and increasing operational accuracy.
- Ensured full compliance with regulatory guidelines and internal policies.
- Analyzed performance data to generate actionable insights and support strategic planning.
- Collaborated cross-functionally with departments to enhance customer service and satisfaction.
- Directed grievance redressal efforts, resolving customer complaints within defined TAT.
- Managed high-value loan disbursements, ensuring documentation and compliance aligned with company policy.
- Acted as SPOC for ISS (PMAY Activity) 2.0 and led CKYC management efforts.
- Drove business development by cross-selling surrogate products including D-MAT, credit cards, CASA, wealth management services and fixed deposits.
- Maintained high quality standards through continuous quality control initiatives.
Relationship Manager
INDIABULLS REAL ESTATE LIMITED
Mumbai
12.2015 - 06.2017
- Oversee business development activities, identifying and pursuing new opportunities to drive growth.
- Build and maintain strong relationships with clients, ensuring high levels of satisfaction and retention.
- Develop and implement strategic plans to expand market presence.
- Conduct market analysis to identify trends, opportunities, and competitive strategies.
- Lead cross-functional teams in the execution of business development projects, ensuring timely and successful completion.
- Negotiate contracts and agreements with clients and partners, securing favorable terms for the company.
Education
PGPM -
IBS BUSINESS SCHOOL
MUMBAI 06-2016
MBA -
ICFAI UNIVERSITY
DEHRADUN 06-2016
BBA -
BBD UNIVERSITY
LUCKNOW 05-2014
Skills
- Retail assets management
- Home loans processing
- Operations management
- Customer service and relationship management
- Team leadership and training
- Regulatory compliance
- Process improvement
- Risk management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Manager Retail Assets
HDFC BANK LIMITED
07.2017 - Current
Relationship Manager
INDIABULLS REAL ESTATE LIMITED
12.2015 - 06.2017
PGPM -
IBS BUSINESS SCHOOL
MBA -
ICFAI UNIVERSITY
BBA -
BBD UNIVERSITY
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