APOORVA TRIPATHI
PROGRAM MANAGER
PUNE
Summary
Experienced Program Manager skilled in managing multiple programs and functional operations related to Genesys platforms. Expertise in data analysis, process optimization and streamlining operations to promote organizational efficiency. Advanced understanding of organizational strategies, project management with excellent customer relations aptitude and relationship-building skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Sr Analyst Business Operations
Genesys
Pune
03.2020 - 10.2022
- Managed program to upgrade version releases for 200+ customers, working with customers to manage scheduling and mitigate issues
- Managed program to upgrade version releases for 200+ customers, working with customers to manage scheduling and mitigate issues
- Created program to decommission churned/migrated customers off the platform, designed a workflow and optimized processes across the organization to streamline inactivation
Service Delivery Lead
Genesys
Chennai
09.2018 - 02.2020
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Sr Software Test Engineer
Genesys
Chennai
09.2016 - 08.2018
- Created successful test scripts to manage automated Cyara feature testing
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
Software Test Engineer
Quinnox
Bangalore
11.2012 - 08.2016
- Created successful test scripts to manage automated feature testing,
- Optimized test cases to maximize success of manual software testing.
- Conducted regression testing and submitted observations to development team.
- Worked closely with different departments to develop innovative solutions to functionality issues.
Education
Bachelor of Science - Computer Science
Visveswaraya Technological University
Bangalore 08.2008 - 07.2012
Skills
Program Management
Timeline
Sr Analyst Business Operations
Genesys
03.2020 - 10.2022
Service Delivery Lead
Genesys
09.2018 - 02.2020
Sr Software Test Engineer
Genesys
09.2016 - 08.2018
Software Test Engineer
Quinnox
11.2012 - 08.2016
Bachelor of Science - Computer Science
Visveswaraya Technological University
08.2008 - 07.2012
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