Summary
Overview
Work History
Education
Skills
Timeline
Generic

APOORVA TRIPATHI

PROGRAM MANAGER
PUNE

Summary

Experienced Program Manager skilled in managing multiple programs and functional operations related to Genesys platforms. Expertise in data analysis, process optimization and streamlining operations to promote organizational efficiency. Advanced understanding of organizational strategies, project management with excellent customer relations aptitude and relationship-building skills.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Sr Analyst Business Operations

Genesys
Pune
03.2020 - 10.2022


  • Managed program to upgrade version releases for 200+ customers, working with customers to manage scheduling and mitigate issues
  • Managed program to upgrade version releases for 200+ customers, working with customers to manage scheduling and mitigate issues
  • Created program to decommission churned/migrated customers off the platform, designed a workflow and optimized processes across the organization to streamline inactivation


Service Delivery Lead

Genesys
Chennai
09.2018 - 02.2020
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

Sr Software Test Engineer

Genesys
Chennai
09.2016 - 08.2018


  • Created successful test scripts to manage automated Cyara feature testing
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.

Software Test Engineer

Quinnox
Bangalore
11.2012 - 08.2016
  • Created successful test scripts to manage automated feature testing,
  • Optimized test cases to maximize success of manual software testing.
  • Conducted regression testing and submitted observations to development team.
  • Worked closely with different departments to develop innovative solutions to functionality issues.

Education

Bachelor of Science - Computer Science

Visveswaraya Technological University
Bangalore
08.2008 - 07.2012

Skills

    Program Management

undefined

Timeline

Sr Analyst Business Operations

Genesys
03.2020 - 10.2022

Service Delivery Lead

Genesys
09.2018 - 02.2020

Sr Software Test Engineer

Genesys
09.2016 - 08.2018

Software Test Engineer

Quinnox
11.2012 - 08.2016

Bachelor of Science - Computer Science

Visveswaraya Technological University
08.2008 - 07.2012
APOORVA TRIPATHIPROGRAM MANAGER