Appaji Adabala
Manager - CRM, Services & Connect Manufacturing
Bangalore
Summary
A collaborative leader, inventor, and analytical problem-solver with expertise in customer interactions and relationship-building strategies as well as strengths in inspiring and motivating teams. Knowledgeable about market trends, best practices, and legal & regulatory requirements for conducting business. A gifted leader who approaches daily problem-solving and business planning analytically. Capable of making decisions on their own and utilising solid judgement in a way that will help the company thrive. Strong background with 23 years of experience in Software Consulting, Development in varied industrial domains and certifications in Emotional Intelligence, Presentation Skills, Influential Leadership, Change Acceleration Process (CAP), PMI-PMP, and Green Belt - Lean Six Sigma
Overview
23
23
years of professional experience
Work History
Manager
Dover India Pvt Ltd
Bengaluru
02.2021 - Current
- Driven the Strategic digital transformation initiatives for Industrial Services, CRM, Customer Care & Connected Manufacturing impacting 17 Dover operating companies as an internal Partner cum Consultant.
- External Partnerships with Salesforce, ServiceMax, Genesys, MS Dynamics 365, SightCall, SAP, Oracle, Enablon, ETQ, Aisera, Cognigy, Mavenoid, Data & Analytics, TCS, Birlasoft, & HCL to meet OpCo's digital requirements with reduced cost.
- Accomplished delivery excellence via Portfolio Management, Agile Project Management, budgeting, Seamless project kick-off/Sign-offs, Business Requirement Analysis, Engineering & Project leadership e.g. PSG Global Customer Support System
- With business vision & objectives, impacted PSG by $300K Savings, made One support platform possible for 11 sites globally, contributed two digital solutions at Dover level e.g. Azure storage, Junk/promotions email management, and extending them to DFR, TWG, OKI etc.
- Driven Digital Transformation Gap analysis across OpCo's by extensive engagements with US/Europe CXO, VP/Directors. Tangible strategic outcomes are Dover HR & Markem-imaje onboarded with contact Center solutions, 10 OpCo's onboarded with Remote Visual Support Tool and provided directional inputs to DFR & ESG on Field Service Solutions.
- Successfully onboarded 2 direct reports to drive Global EHS (Enablon) and Industrial Quality Solutions (ETQ) to meet the Dover level objectives on Safety & Quality
- Beyond that built a successful Employee Engagement strategy for 160 employees newly formed Digital group in India to drive the central themes of collaboration, fun and productive learnings.
Sr. Manager
Datadot Software Solutions Pvt Ltd
Hyderabad
09.2019 - 12.2020
- Head & visionary of the strategic engagement with Orchard, UK Client to develop & deliver 4 Software Products to their Customers Yorkshire Housing, Wales & West Housing Group etc
- Planned, Led Business Requirement Analysis, networking, Advisory & delivered two SOW’s of $2M revenue at 22% net margin
- Built and managed a team of 32 people across four products with CI/CD pipeline setup, Software Integrations, leveraging full stack & mobile technologies.Chaired the Monthly Critical Metrics with Orchard on Definition of Ready, Performance Reviews, Definition of Done, KPI’s, team velocity, & risk mitigation metrics at team/org level.
Founder & Director
Prometr Technologies Pvt Ltd
Bengaluru
09.2018 - 09.2019
- Enterprise Planning & Business Development: directly responsible for the functions of strategic planning, Frameworks, information technology, diplomacy, University Relations and business development as part of the company’s senior management team
- Oversee market penetration of Pre-school platform products & services and onboarded about 30 pre-schools in India
- Turned around the organization’s performance as a start-up and presented the idea to Angel & Venture capitalists for funds above $1M.
MENAT Regional Manager
GE Energy FZE, Arabia & Jebel Ali
Dammam, Dubai, Bangalore, Chennai
02.2005 - 09.2017
- Responsible for strategic roadmaps of Digital Field Services and Parts excellence directly managing multiple teams & associates impacting 5 BU’s & 17 countries
- In addition, Business Requirement Analysis, advisory, networking, managed innovation & discovery of all supervised statistical modeling trends & forecasting of Field Services KPI’s like FSE Utilization, Net Promoter Score (NPS), Predictive Turbine outages based on 15-year Customer Purchasing behavior data leading to $10M Cost Savings
- (ii) Program Manager: Responsible for Tool Center & Field Services order fulfillment, ITIL Implementation (ServiceNow), IT Education, Pulsing Sessions, SMART Outage digital programs, IT Field Conferences & Walk-A-Mile User Programs to reduce IT spend across GE Power business applications include ERP’s (Oracle, SAP) , Web Applications and AWS Cloud migrations and saved $6M
- (iii) Operations/Project Manager: Driven GE Corporate IT 24X7 DevOps business application portfolio impacting 300K+ GE employees like Oracle HR, Performance, Compensation management, Legal, Compliance, Security, Governance, Business continuity, disaster recovery plans, Intellectual Property, onboard to exit HR applications etc
- In addition, headed multidisciplinary global software project management of varying size and complexity within a 2-month span to 24 months span worth of USD 20,000 to USD $2M through Agile and Fastworks.
Solution Architect
East Asia Finance Pte Ltd
Singapore
10.2003 - 10.2004
- Responsible for Design & development of the EJB/API based Java/J2ee components for the financial planning & advisory product ‘Wealth Management’ owned by investors Anchor Capital, Sweden Bank & TCS
- Led the Wealth Management product setup & project coordination to Pento Banko, Chile client and built the TCS technical teams in India.
HCL Technologies | NetKraft Pvt. Ltd, Simtech Pvt Ltd | La Informatica Pvt Ltd India
06.1997 - 08.2003
Education
B.Tech - Civil with IT Engineering
J.N.T University
MBA - Marketing
ICFAI, Sikkim University
PMI - Certified Project Management Professional (PMP) - undefined
Skills
Key Performance Indicators
Timeline
Manager
Dover India Pvt Ltd
02.2021 - Current
Sr. Manager
Datadot Software Solutions Pvt Ltd
09.2019 - 12.2020
Founder & Director
Prometr Technologies Pvt Ltd
09.2018 - 09.2019
MENAT Regional Manager
GE Energy FZE, Arabia & Jebel Ali
02.2005 - 09.2017
Solution Architect
East Asia Finance Pte Ltd
10.2003 - 10.2004
HCL Technologies | NetKraft Pvt. Ltd, Simtech Pvt Ltd | La Informatica Pvt Ltd India
06.1997 - 08.2003
B.Tech - Civil with IT Engineering
J.N.T University
MBA - Marketing
ICFAI, Sikkim University
PMI - Certified Project Management Professional (PMP) - undefined
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