SNEHA MITRA

With a robust background at Wipro Ltd., including roles from Front Line Advocate to Teamleader, I excel in complaint resolution and fostering teamwork. My leadership significantly enhanced quality parameters, demonstrating my ability to mentor and motivate teams effectively. Leveraging hard and soft skills, I drive improvements and achieve notable outcomes in high-pressure environments.

• I am a positive person and have strong determination for the achievement of my goals.
• I am energetic and like to do my job with determination and zeal.
• I am honest and sincere in my duties.
• I am punctual towards my works.
• Owing to my past working experience I do have team handling skills.
• Owing to my current job role I do have skills of effective communication, corrective and preventive action, and doing root cause analysis in case any area of opportunity is found.

• Hindi
• English
• Bengali

I hereby affirm & declare that all statement made in this application is true and currently best of my knowledge.

• Basic Knowledge of Computer & Internet
• Auditing calls/chats
• Providing feedback
• Knowledge in excel (pivot, v-lookup)
• Good hold on communication

• Father's Name: Mr. Narayan ch. Mitra
• Date of Birth: 11/17/96
• Gender: Female
• Nationality: Indian
• Marital Status: Unmarried
• Religion: Hindu (General)