APPU RAJ
NORTH PARAVUR
Summary
- 3+ experienced Back Office Executive / Warehouse & Medical sector as Operation Executive with hard core expertise in ensuring the smooth functioning and running of all back office and warehouse concerned activities. Possessing a comprehensive understanding of material and stock management techniques, inventory control methods and procedures. Capable of handling back office activities of E- commerce business, maintaining good relationships with existing customers and enhancing internal and external customer satisfaction thereby achieving organizational objectives.
- ensuring the smooth functioning of healthcare facilities. Possesses a comprehensive understanding of healthcare policies, processes, and strategies
- Responsible for creating daily logistics reports regarding staff, equipment, and other matters, and forwarding them to higher authorities.
- Provided exceptional support to sales team, managers, co workers and other departments thereby enhanced internal client satisfaction and retention.
- Well versed in effective categorization of goods received resulting in improved warehouse space utilization.
- Able to work within a busy environment and support teams in order to ensure the smooth running of back office and business administration activities.
- Able to demonstrate a high standard of customer service and telephonic support.
- Experience with inventory management and E-commerce order processing systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Back Office Executive
Inzeron Trading & Contracting (Subsidiary of Autobahn Trucking Corporation PVT LTD)
KERALA
03.2023 - Current
- Performing various administrative and operational tasks to support the smooth functioning of the company's operations
- Dealing with customer enquiries by telephone, email and letter
- Handling ecommerce business of FMCG segment like managing the order processing cycle, including order entry, tracking, fulfillment, processing cancelled and returned orders
- Monitor inventory levels and coordinate with the purchasing team to ensure adequate stock levels are maintained
- Day to day coordination and management of back office activities
- Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and following up to ensure resolution.
Operations Exectuive - Logistics & CS
Neuberg Diagnostics Private Limited
Cochin
05.2020 - 08.2022
- Worked as SPOC to the all logistical functions of Neuberg Diagnostics
- Handling the supply of medical equipment, lab resources and ensuring the timely availability of materials in Labs
- Implement client experience better serviceability in multiple test pickup locations chain of lab tests and requirements across 14 major cities in Kerala
- Achieving daily monthly targets with operations team of tests from the clients and improving and implementing there service level
- Sourcing & Procurement for clients as there supply chain intermediate of raw materials inflow to their lab production needs
- Provided efficient and courteous service to customers at all times in CRM
- Vendor management for multiple franchisees of Neuberg
- Close clients escalation by explaining our process and understanding there needs by implementing as per SOP.
Supervisor - Warehouse Operations
TVS Logisctics.
Cochin
09.2018 - 07.2019
- Managed reverse Logistics & implemented weekly pickup plan to streamline reverse logistics and handle the return volume
- SAP Order processing
- Ensuring Inventory Hygiene, Managing Client, and coordinate for purchase orders
- Handling of Voltas white goods Return & Replacement
- Ensuring timely pickup of return goods and manages the return Inventory
- Implemented cost & performance effective plans in FC
- Part of the Forward & Reverse operations of Voltas Ltd
- Spare parts
- Managing the Return Centre with responsibility & ensuring proper refurbishing of partner returned materials
- Plan, organize and oversee operational logistics of the organization
- Co-ordinating with Client for operational improvements.
Education
Graduate Diploma - Logistics & Supply Chain Management -
Govt Polytechnic College, Kalamassery
01.2018
BCom Computer Applications -
MG University - Kottayam
01.2017
Skills
- Expert in Microsoft Office, with a focus on Excel
- Proficient in Google Sheets
- English, Tamil, Hindi(Elementary) & Malayalam
- Expert in Advanced Reporting
- Data Analytics
- Warehouse and Store Operations
- Inspection of Inventory
- Resolving Problems
- E-commerce Handling
- CRM Management
- Billing and Invoicing
- Back Office Management
- SAP (FICO)
- Tally ERP Prime
Certification
- Google Office G Suite
- Problem Solving & Client Service - Neuberg Diagnostics Private Limited
Additional Details
- Passport Number: R9592351
- Date of Birth: 15/07/1997
- Gender: Male
- Nationality: Indian
- Address: Puthenveetil ,Peruvaram East, North Paravur. Ernakulam, Kerala 683513
Timeline
Back Office Executive
Inzeron Trading & Contracting (Subsidiary of Autobahn Trucking Corporation PVT LTD)
03.2023 - Current
Operations Exectuive - Logistics & CS
Neuberg Diagnostics Private Limited
05.2020 - 08.2022
Supervisor - Warehouse Operations
TVS Logisctics.
09.2018 - 07.2019
Graduate Diploma - Logistics & Supply Chain Management -
Govt Polytechnic College, Kalamassery
BCom Computer Applications -
MG University - Kottayam
- Google Office G Suite
- Problem Solving & Client Service - Neuberg Diagnostics Private Limited
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