Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Aprajit Jha

Bengaluru

Summary

I am a highly analytical and process-oriented data science professional with 7+ years of experience in Data Management, BI tools and data analysis. I have worked with logistics and telecom industry to develop complex and high performing dashboards to generate insights for their business queries.

Overview

7
7
years of professional experience

Work History

CX Analytics Advisor (Consultant)

Pitney Bowes
Noida (Remote)
06.2024 - Current
  • Data and Process Lead for the entire team
  • Transitioned surveys from the outdated Confirmit platform to the advanced CRM/XM tool Qualtrics, enhancing survey design to boost engagement and improve response quality.
  • Crafted user-friendly and interactive Qualtrics Dashboard for diverse teams to identify and address pain points effectively
  • Automated the monthly NPS process across various platforms like Snowflake and Qualtrics;80% reduction in man-hours
  • Developed automated ETL Snaplogic processes to seamlessly transfer response results from Qualtrics to Snowflake. This facilitated cross-sectional analysis for multiple teams using the company's customer experience surveys.

Senior Analyst

Evalueserve.com
Gurugram
01.2020 - 05.2023
  • Improved the NPS of a Fortune 500 logistics client by 27% through dynamic dashboards highlighting key focus areas
  • Fast-tracked the weekly report generation process through automation using SAS/SQL;45% reduction in man-hours
  • Designed Power BI dashboards highlighting key metrics; used by senior leadership for strategic decision making
  • Owned the end-to-end business analysis lifecycle - from requirement gathering to solution implementation

Business Analyst

Evalueserve.com
Gurugram
06.2017 - 12.2019
  • Designed a competitive benchmarking brand index for a Fortune 500 telecom client by dimension reduction
  • Identified journey maps from collated click-stream data; Applied Market Basket Analysis to analyze path probabilities
  • Assisted the client's marketing team in identifying potential leads through cluster analysis and segmentation

Education

Master of Science - Biostatistics And Demography

International Institute For Population Sciences
Mumbai,India
05-2017

Bachelor of Science - Statistics

Presidency University
Kolkata,India
06-2015

Skills

  • SQL
  • Power BI
  • SAS
  • Snowflake
  • Qualtrics
  • Snaplogic

Affiliations

  • Placement Cell, IIPS
  • Head Boy, AGCS , Kolkata

Accomplishments

  • Spot Award - Pitney Bowes
  • Employee of the Month (Mar'19 & Oct'22) - Evalueserve.com

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

CX Analytics Advisor (Consultant)

Pitney Bowes
06.2024 - Current

Senior Analyst

Evalueserve.com
01.2020 - 05.2023

Business Analyst

Evalueserve.com
06.2017 - 12.2019

Master of Science - Biostatistics And Demography

International Institute For Population Sciences

Bachelor of Science - Statistics

Presidency University

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Aprajit Jha