Aprajita Pandey

Key Focus Areas:

SAP Hybris (SAP Commerce Cloud) led Digital Transformations, Solution Design, Functional Design, Implementation, Integration, Testing, Migration, Upgrade, Support, Configuration, Customization, Improvement, Optimization and Project Management, Pre-Sales Engagement Support, Core Competency Building, Assets Building, RFPs

Key Roles and Responsibilities:

• Led the Functional Design, Requirements, QA and Testing Team for the Implementation, Integration and Enhancements Project
• Derived the techno-functional testing excursion on the off-shore mode as a single resource with highest level of commitment and success rate
• Identified gaps, issues, and work around solutions
• Documented functional test scenarios, test cases and results

Key Skills utilized:

Business Analysis, Business Intelligence, Problem Solving, Process Management, Design Thinking and Data Analysis

Projects Undertaken:

A. The Workwear Group (part of Wesfarmers Australia) - a B2B2C Portal Application

• Collaborated with the Chief Digital Officer, Chief Technology Officer, and Chief Business Sponsor to define a comprehensive product and solution strategy and roadmap
• Discovery and Design Workshops: Led sessions to understand the current state, identify pain points, and envision the future business strategy
• Business Process Improvements: Conducted thorough reviews and redesigns of key business process flows, identifying opportunities to streamline operations and leverage out-of-the-box SAP Commerce features
• This approach minimized customization and rationalized the Total Cost of Ownership
• Scope and Requirements Definition: Led a team of Business Analysts in close collaboration with the Product Owner to define the overall project scope and requirements
• Facilitated the definition and validation of the Minimum Viable Product (MVP)
• Design Authority Team Leadership: Established and led a cross-functional Workwear Group Design Authority Team responsible for making key design decisions (KDDs)
• These decisions involved evaluating multiple design options, considering their business implications, and balancing customer experience, operational impacts, platform customization levels, and implementation costs
• Rollout and Migration Strategy: Spearheading the rollout and customer migration strategy for various B2B clients of Workwear Group
• Collaborating with the Deloitte Operational Readiness and Change Management team to advance the transformation agenda
• Conducted training workshop to train the Business Users on the implemented functionality
• Created Training Documents and Manuals for references
• Facilitated and conducted Sprint Demos to showcase the implemented functionality in a show-n-tell format.

B. CEER- SAP S/4 HANA Implementation - Saudi Arabia

• Acquired extensive hands-on experience with the Customer Data Platform (CDP).
• ·Authored the Business Blueprint (BBP) document for SAP Commerce Cloud, CDP, and Customer Data Cloud (CDC).
• Created detailed configuration documentation for SAP Commerce Cloud, CDP, and CDC.
• Developed comprehensive test cases for SAP Commerce Cloud, CDP, and CDC.
• Collaborated with the onsite team to conduct System Integration Testing (SIT) and execute test cases for SAP Commerce Cloud, CDP, and CDC.
• Composed User Manuals for SAP Commerce Cloud, CDP, and CDC.
• · Designed Customer Experience (CX) flows and performed end-to-end testing of various system integrations with CDP.
• Ensured the accuracy and integrity of all system configurations.

C. Bajaj Electricals/Morphy Richards Digital Platform Implementation - India

• Project Planning & Requirement Gathering: Developed project plan and business requirements for Baja and Morphy Richards websites. Conducted discovery workshops and performed gap analysis for the product backlog.
• Use Case & User Story Development: Created detailed project use cases and user stories.
• Script Validation: Validated SIT and UAT scripts ensuring they met functional requirements.
• Team Facilitation: Led daily stand-up meetings, encouraged team updates, and addressed blockers.
• Sprint Demo Preparation: Gathered and prepared data, coordinated with development and QA teams, and presented work to stakeholders.
• Status Reporting: Provided regular updates on progress, risks, and issues, highlighting key achievements and upcoming milestones.
• Estimation & Meeting Management: Facilitated estimation sessions, captured key points and action items, scheduled meetings, and coordinated with stakeholders.
• Sprint Planning & QA: Organized and facilitated sprint planning meetings, reviewed and validated QA scripts, and ensured alignment with user stories.
• Business Analysis & Documentation: Ensured quality and completeness of deliverables, conducted peer reviews, and developed detailed functional design documents.
• Functional Expertise: Acted as subject matter expert, developed clear user stories, and communicated effectively with offshore teams.
• Training & Support: Developed training materials, conducted sessions, and maintained continuity of communication and decision-making.
• JIRA Management: Created, updated, and managed JIRA tickets, ensuring proper categorization and prioritization.

D. Shimano Fishing Project - Japan

• Compile comprehensive documentation of both functional and technical requirements.
• Develop detailed user stories.
• Oversee the management of JIRA and associated dashboards.
• Respond to and address any queries or requirements related to Hybris.
• Conduct API testing and assist the AEM team with testing Hybris-related scenarios.
• Facilitate and deliver sprint demonstrations.
• Provide support for AEM testing and configuration.

PreSales Experience

• Conducted detailed analysis of client requirements to tailor solutions that align with business needs.
• Collaborated with clients to understand their technical and business challenges, proposing effective solutions.
• Conducted product demonstrations to showcase capabilities and address client pain points.
• Delivered technical presentations and proposals, highlighting product features and benefits.
• Created comprehensive and competitive proposals, including detailed technical specifications, cost estimates, and project timelines.
• Worked closely with sales and technical teams to ensure alignment and accuracy of proposals.
• Provided in-depth technical knowledge and support to the sales team during the sales process.
• Stayed updated with the latest industry trends and technologies to offer innovative solutions.
• Ensured successful PoC outcomes by addressing client concerns and optimizing solutions based on feedback.
• Coordinated and authored responses to Requests for Proposals (RFPs) and Requests for Information (RFIs).
• Ensured all responses were comprehensive, competitive, and met client requirements.
• Assisted in the development of sales strategies by providing market and competitive analysis.
• Conducted training sessions for internal teams on new products, technologies, and presales best practices.
• Developed knowledge base articles and technical documentation to aid in presales activities.

Key Focus Areas:

Business Process Design, Business Process Re-Engineering, User journey mapping, Use Case development, Requirements gathering, Data Analysis, CRM Strategy, E-Commerce Consulting, Functional configuration and User Experience improvement

Key Roles and Responsibilities:

• Analyzed business issues, understood functional requirements, Diagnosed business processes or organizational problems, Prepared artifacts, leveraged data analytics to determine how our clients can overcome the business challenges opportunities
• Senior leader with extensive experience in executing, tracking, and reporting key strategic projects and business objectives aligned with corporate strategy
• Proficient in building and managing centralized resource hubs for tools, processes, and training to ensure effective enterprise-wide business planning
• Assessed the business model or systems and its integration with technology for change management and organization strategies

Key Skills utilized:

Business Communication, Business Strategy, Structured Thinking, Design Thinking, Problem Solving and Data Analysis

Projects Undertaken:

A. Invacare Rentals - Auckland, New Zealand

• Strategic Project Execution: Oversaw the execution, tracking, and reporting of key strategic projects, ensuring alignment with corporate objectives and delivering high-quality products
• Resource Management: Established and managed a centralized resource hub, providing essential tools, processes, and training for effective business plan execution across the enterprise
• Leadership Transition: Successfully transitioned from an individual contributor to a leadership role, taking ownership of project delivery and ensuring the highest quality standards
• Tech-Xchange Program: Participated in Birla-soft's Tech-Xchange program, a collaboration of technologies and services
• Highlighted the specialty of the Hybris Commerce platform, its accelerators, and its flexibility for integration with third-party applications and systems
• Hybris Commerce Expertise: Worked extensively with the Hybris -1905 version, particularly on the Invacare-Rental Project
• Analyzed and documented business and functional specifications in the FDD (Functional Design Document)
• User Story Creation: Developed detailed user stories for module-wise use cases in the Invacare-Rental Project, ensuring all required information was included
• Comprehensive Documentation: Documented Invacare-Rental requirements in the FSD (Functional Specifications Document) and created a Business User Guide along with AMS support documentation
• Project Reporting and Critical Documentation: Assisted management with project reporting and critical process documentation, including the BCP (Business Continuity Plan), Cutover Plan, JIRA Process Flow, and Test Plans.

Key Focus Areas:

Business Scoping, Gap analysis, Requirements Gathering, Use cases, User Stories, Business Analytics, User Journey, SEO, Google Analytics, Digital marketing campaign management, BRD, FRD, SRS, Project planning and Functional Testing

Key Roles and Responsibilities:

• Led the Communication and collaboration with client to analyze technical & functional requirements, use cases, user scenarios, user requirements of the e-commerce application and preparing various business & technology integration requirement related artifacts
• Provided techno-functional expertise during project planning, designing, solutioning, development, testing and production-support
• Developed functional specifications, technical specifications, software requirements, system integration plans, data models, test plans, product backlog and process flow diagrams to communicate engagement scope to client and delivery team members

Key Skills Utilized:

Business Analysis, Business Intelligence, Business Analytics, Structured problem solving and Agile Project Management

Projects Undertaken:

A. B2B and B2C ecommerce website development for the American multinational information technology company brand built on the SAP Hybris commerce platform - HPE - Palo Alto, USA

• Highly Involved in preparing user journeys, business process designs, conducting discovery workshops with the stakeholders, high level impact and benefit analysis, current state analysis, impact of system integrations, relevant SAP Hybris commerce modules
• Prepared Solution design, Solution blueprint, Business requirement document, Functional specifications document, Use cases, User Journeys, User scenarios for the ecommerce solution, system integration future plan document, QA plan and end user manuals.

B. Market Strategy and Research program for the Japanese multinational automobile manufacturer - Nissan - Japan

Conducted extensive work on product strategy, product planning, product benchmarking, market analysis, market intelligence, consumer analysis, and sales analysis for global markets.

Sales Data Analysis: Analyzed past quarters' sales data and projected growth for the upcoming quarter, providing actionable insights for strategic decision-making.

Market Research: Investigated the decline in Nissan's sales within the Asian market, identifying key factors contributing to the downturn.

Sales Representation: Developed sales representations, including bubble charts, to visually communicate complex data and trends effectively.

C. B2B Online ecommerce web portal and digital service transformation for the Swiss multinational pharmaceutical corporation - Novartis - Switzerland

• Successfully drove the project right from identification of scope, needs for change, conceptualization, requirements gathering,

functional design and functional configuration till helping the client in conducting an effective UAT.

• Involved in requirements mapping, use case modeling, user stories creation, product data and improvement planning and execution. Managed vulnerability and technical scanning for mobile applications, ensuring compliance with security standards.

D. B2B e-Commerce Solution, for Swedish multinational home appliance manufacturer - Electrolux - Stockholm, Sweden

• Conducted user experience audit of the existing ecommerce web shop. Led functional scoping of project along with cost estimation.

• Analyzed business processes to identify functional gaps and points of external integration related to UX of the new website.

• Analyzed, Conceptualized and Prepared description and flow-charts of relevant business processes using Visio & MS Office tools.