Aprajita Sud
Head Of People Function
GURUGRAM,HARYANA
Summary
18+ years of experience in recruiting, learning & development, and employer branding.
Highly skilled in Human Resources, Learning and Development, and Admin Head with over 12 years managing human resources, L&D, and administrative functions. Expertise in recruitment, employee engagement, training design and delivery, performance management, compensation, and benefits, and HR compliance. Proven ability to build strong relationships with employees and stakeholders, and to develop and implement effective HR and training strategies that align with organizational goals.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Head of People
indiagold
Gurgaon
06.2021 - Current
- HR, Learning & Development, and admin strategies to support organizational growth and improve employee engagement and retention rates
- Led the recruitment and selection process, resulting in a 20% increase in hiring efficiency and a 15% reduction in time-to-hire
- Designed training programs to support employee development and skills enhancement, resulting in a 10% increase in employee productivity
- Managed the performance management process, including goal-setting, performance evaluations, and performance improvement plans, resulting in 15% improvement in employee performance
- Developed and implemented compensation and benefits programs to attract and retain top talent, resulting in a 10% reduction in employee turnover
- Ensured HR compliance with all applicable laws and regulations, including EEOC, FML, and ADA
- Oversaw, designed, and implemented administrative function of the organization
- Directly managed legal compliance for the company
- Managing 7 direct reports.
Head of Human Resources
Mylo
05.2020 - 06.2021
- Built the HR Team from scratch, developed and executed policies in line with the company’s vision, and worked closely with the Founder and the senior management on recruitment strategies including compensation benchmarking
- Additionally, individually handled COVID-related work-from-home policy.
Sr Manager Human Resources
Nicobar (Eicher Motors)
Delhi
03.2018 - 02.2020
- End to end management of HR operations
- Innovate and implement an employee life cycle strategy
- Manage all exit interviews
- Continuous Alumni engagement
- Consistently drive and introduce HR processes and policies
- Grievance handling
- Stakeholder management at all levels
- Responsible for end to end performance management process
- Work the Finance Head on MIS, manpower cost, HR budget on monthly basis
- Recruitment/Talent Acquisition:
- Provide strategic inputs to the hiring process and lead all sourcing activities
- Partner/Vendor management for all hiring needs
- Sustaining Talent Pipeline for critical roles
- Handling all internal and external recruitment platforms
- Calculating and maintaining cost of hire by not compromising on quality of candidate
- Supervision of complete recruitment process
- Employee Engagement and Development:
- Managing all employee engagement activities
- On-going management of employee recognition programs
- Working directly with HODs, CEO and COO on developing high performers
- Managing end to end HR operations, recruitment and organizational development activities
- Career and Succession planning
- Bridging learning and development gaps through on-going training at each level
- Heading the HR team with 3 direct reports.
Freelance
Upwork
08.2014 - 12.2017
- Providing talent acquisition and Learning & Development consulting services through UpWork
Team Lead – Recruitment Product Consultant
Gurgaon
06.2012 - 07.2014
- Educate clients on the value they can generate from their current LinkedIn Corporate Products via a thorough on-boarding process that includes training, consulting and regular communication about product features
- Encourage clients to utilize appropriate LinkedIn resources (i.e., community, forums, training, Professional Services engagements, user conferences, workshops, etc) to increase their utilization of LinkedIn products
- Deliver group and individual user informational and training sessions about LI products, industry benchmarking and best practices
- Monitor usage, proactively contact clients upon low usage and deliver coaching/training to improve their utilization
- Utilize LinkedIn, client and other data to derive insights and use these to drive greater client engagement
- Assist with pre-sales activities like detailed evaluation of the potential client’s existing sourcing tools and strategy and follow-up calls to insure that client needs are addressed fully prior to the close
- Be a client partner in maximizing the benefits of their investment with LinkedIn Corporate Solutions Partner with Account Executives and Relationship Managers during pre-sales, Quarterly review process, and renewal process
Manager
Learning, Amazon
Chennai
02.2010 - 02.2011
- Strategist, planning, co-coordinating & monitoring of the entire training function
HR
Facilitator Learning & Development, Sapient, Publicis Sapient
Gurgaon
08.2006 - 02.2010
- Work with the, team to create a structure for the existing Induction processes
- Work with all support functions to ensure smooth delivery of trainings
- Manage performance of the team
- Create and implement a learning & development plan for the training team to continuously learn new things related to training, Responsible for analyzing the business needs in the People Success function and focus on process improvements within HR project areas and in other areas which have a cross-functional impact
- Required to use Six Sigma and other process improvement methodologies to make HR processes more effective
- Create detailed functional specifications, use-cases and related artifacts
- Work with people in different geographies as the organization is spread across different continents (Europe, North America & India)
- Work cross-functionally to create HR processes
- Participate in User Acceptance test for HR specific applications
- Developed and implemented new methods and designs and also delivered customized trainings
- Identify participants’ interests and learning goals by continuously tracking feedback
- Identify and diagnose learning roadblocks based on feedback and assessments taken after a training has been conducted
- Surface and resolve conflicts
Sr Trainer
Baxy Infosol, Skills Facilitator
Gurgaon
08.2005 - 08.2006
- Responsible for training seasoned employees on process updates
- Train new hires on voice & accent, soft skills and existing processes in the company
- Monitor performance of employees by conducting Level 2 & 3 assessments
- Handle transition phase of new employees into the company
- Maintain reports during training and transition phase
- Train new trainers on existing training content
- Update training content on current information
- Manage expectations
- Allocate trainers based on hiring numbers
- Work closely with business training representatives to understand training needs
- Ensure training needs and objectives are being met
- Manage and resolve conflicts
- Process and Soft
Trainer
Baxy Infosol
Gurgaon
11.2004 - 08.2005
- Responsible for training new hires on the process and soft skills
- To train new hires and existing employees on Selling Skills for e.g
- Recognizing selling signals: How to make the product Customers' needs & How to build rapport with the customer; etc
- Constantly tracking and monitoring employee behavior and knowledge on existing process
- Create training modules on selling skills, soft skills and processes
- Create and implement assessments based on training objectives
- Work with the production teams to understand and deliver trainings based on current and future needs
- Proactively update training modules based on current changes when required
Team Leader
IBM Global Process Services
Gurgaon
12.2002 - 11.2004
- Responsible for maintaining team matrix and training reports
- Constantly share feedback with team members
- Mentor and coach new team members
- Work with other teams in HR for process improvements
- Responsible for training participants on company processes
- Help new hires in a smooth transition into the company
- Conduct refresher training for existing employees
- Be a part of focus groups with clients
- Manage team dynamics effectively
- Create and implement training modules
- Enhance skills by attending workshops/training on "Train-The-Trainer", "Time management", etc.
Customer Service Representative
HERO ServeIT
Gurgaon
08.2001 - 12.2002
- Handle customer queries on company products
- Escalate when required
- Train new hires on customer service skills
- Work with the team to understand issues/concerns while handling customer queries
- Update training reports daily
- Create quarterly reports on customer satisfaction score
Education
Master’s - Human Resources and Industrial Relations
University of Minnesota – Carlson School of Management
05.2016 - 05.2018
MBA - Human Resources
Symbiosis
Pune 04.2011 - 05.2013
BA Humanities - undefined
Delhi University
Skills
Leadership development
Organizational behavior
Talent Management
Process Improvement
Employee Engagement
Performance Management
Timeline
Head of People
indiagold
06.2021 - Current
Head of Human Resources
Mylo
05.2020 - 06.2021
Sr Manager Human Resources
Nicobar (Eicher Motors)
03.2018 - 02.2020
Master’s - Human Resources and Industrial Relations
University of Minnesota – Carlson School of Management
05.2016 - 05.2018
Freelance
Upwork
08.2014 - 12.2017
Team Lead – Recruitment Product Consultant
06.2012 - 07.2014
MBA - Human Resources
Symbiosis
04.2011 - 05.2013
Manager
Learning, Amazon
02.2010 - 02.2011
HR
Facilitator Learning & Development, Sapient, Publicis Sapient
08.2006 - 02.2010
Sr Trainer
Baxy Infosol, Skills Facilitator
08.2005 - 08.2006
Trainer
Baxy Infosol
11.2004 - 08.2005
Team Leader
IBM Global Process Services
12.2002 - 11.2004
Customer Service Representative
HERO ServeIT
08.2001 - 12.2002
BA Humanities - undefined
Delhi University